Business Support Officer

1 week ago

Surry Hills, Australia FoodByUs Full time

FoodByUs is the market-leading wholesale ordering software used by thousands of hospitality suppliers and venues across the country. We connect these two sides, providing an incredible software experience for both restaurants and suppliers.
Want to work for a fast-growing and market-leading start-up? We are currently looking for a **Business Support Officer** to dynamically help both operations and sales teams in, growing & maintaining existing accounts, as well as assisting with other project-based opportunities.

Reporting to the **Business Support Manager**, you will help set customers, both buyers & suppliers, up for success on the platform. You will also be responsible for undertaking a number of unique projects over the phone that will help different departments of the business such as sales & operations. If you really love problem-solving, a role with lots of variety, & helping grow a start-up in a meaningful way then we would love to chat with you
*
Your Responsibilities*
- Finding new business through setting appointments with potential customers, both buyers & suppliers, for senior sales reps to attend.
- Reaching out to existing customers to build relationships & ensure retention rates are high.
- Dynamically assisting with new projects as they arise whether this is with operations or sales, you will be able to use your relationship-building skills to help the company in a unique capacity.
- Report on the success of your projects & clearly define ways they can be improved.

**Requirements**:

- This role suits graduates but some customer service and/or sales experience will be looked upon favourably.
- You are adaptable and feel comfortable working in a fast-paced, changing environment, we are a start-up always looking to better our current processes.
- You are a clear, concise and open communicator, especially over the phone. This role is all about dealing with people so you need strong written and verbal communication.
- Experience building and maintaining relationships.
- You enjoy variety & doing something different every day.
- You are extremely organised, love having a schedule and ticking off to-do lists.
- You are friendly, courteous and passionate about working with others, including our customers.
- You keep yourself accountable. We're a growing team in a dynamic start-up, so you'll need to be independent and fully own your tasks while we support your learning curve.

**Benefits**
**Why FoodByUs?**
- We represent a HUGE opportunity to get involved early in a start-up with massive potential. Not only do we have an amazing idea, but the team and financing to pull it off
- Work with key stakeholders in multiple foodservice venues to tightly integrate our product with them and make the most out of our mutual relationship
- Competitive compensation package with salary + tools of the trade as well as the opportunity to participate in our staff share options scheme to come along for the ride
- You'll love the challenges that come at you every day and you'll learn more than you ever thought you could
- Our team is experienced, motivated, dynamic, friendly and hard-working and you will love working with us

**Salary**: $65,000.00 - $75,000.00 per year

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