Rtws Claims Specialist

4 days ago

Adelaide Region SA, Australia EML Full time

**RTWS Claims Specialist**:
SA - Adelaide Workers Compensation Full Time

**Looking for a change?**

Do you love genuinely helping people? Are you seeking job satisfaction, stable working hours, job security, consistent income and regular working hours? Want to work from home? Eager to join a supportive team and gain a long-term career?

and work for **EML**

**Who are we?**

We help people get their lives back by helping injured workers recover so that they can return to work

We are a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**Why we want you**

Are you a customer service expert? Do you have demonstrated experience working in a fast-paced environment? Are you quick to solve problems?

**How can you help?**

With quick problem solving and excellent customer service skills, you will be able to help many injured workers effectively return to work

As a Claims Specialist at EML, you would be responsible for managing a portfolio of workers compensation claims. These claims can be physical or mental. The region and the amount of claims you manage will depend upon the portfolio you are given. Daily duties and responsibilities are as follows:

- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required.
- Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the injured worker’s wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.

**Other reasons as to why you should begin your career with EML today**
- Receive 1** Rostered Day Off** per month
- A vibrant, collaborative innovative team culture
- Great work/life balance with the opportunity to work 2 days from home once fully trained in your role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

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