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Project Administrator

3 weeks ago

Richmond, Australia Dashing Full time

At Dashing, we have the privilege of working with some of the most iconic brands and businesses in Australia and further afield. We work with our clients as partners and seek to add value by bringing brands to life through our expertise in Print, Technology and Design with passion in everything we do.

Dashing is currently seeking an exceptional Project Administrator, with exposure to a dynamic industry. The Project Administrator will play a key role in the Sales Team, reporting to the Head of Melbourne and Team Leader Sales Support.

Dashing has a casual yet professional environment, with a strong culture of Dashing values.

In this role, you will be responsible for supporting a Dashing Account Director with sales projects and orders. You will oversee the order to delivery/ install. You will guide clients through the process and keep them abreast of their project. You will ensure the Account Director is looped in on any major developments or setbacks with the order.

Dashing prides itself on delivering the highest quality cutting edge campaigns that break the ‘norm’ on-time and on budget to our clients.

As the Project Administrator, you will be comfortable perusing more than one project at once and have clear communication with clients, suppliers, and installers: being upbeat, positive, and innovative.

You will be the conduit of information. You will be willing to put in the hard work achieving exceptional results for clients, whilst also being able to maintain a happy work-life balance.

**ABOUT YOU**
- Relevant educational qualificatin or at least 3 years'' experience in lieu of education
- Proven passion for excellent customer experience / customer journey
- Highly Organized
- Ability to mange multiple campaigns at the same time.
- A desire to work hard, and have fun doing it
- Able to understand our client’s brands and offer them the best possible solutions
- Sharp analytical skills
- Commercial awareness
- Confidence in your own decisions
- Strong communication skills (verbal & Written)
- Excellent attention to detail and accuracy in performing tasks
- Proficiency in MS Office
- Proficiency in Google Suite
- A passion for customer service with an excellent friendly phone manner and verbal communication skills
- A strong work ethic, a commitment to delivering results and completion of tasks
- An ability to work with urgency in a fast
- paced environment
- Confident manner in dealing with difficult and challenging customers at time
- Willing to go above and beyond to deliver the best possible customer experience
- Exceptionally organised, capable of planning and problem solving
- You will be a people person; energised by spending time with the team
- Diplomacy skills
- Innovative spirit
- Curious - an ability to question, investigate and problem solving
- Exceptional interpersonal and communication skills
- Organisational and prioritisation skills
- Decision-making skills
- Proven ability to develop effective relationships across multiple levels of the organisations
- Strong attention to detail

Boxes ticked with a resounding YES? Awesome Please read on.

**ABOUT THE ROLE**:

- Nurturing and maintaining strong relationships with existing clients, suppliers, Studio, Production and installers
- Build strong relationships with fellow Dashers to support the effective delivery of client projects /orders
- Keeping up to date with the industry and competitive landscape
- Facilitating communication with Clients
- To communicate with clients in a non-technical and jargon free way
- Joining briefing meetings when required
- Updating internal and external WIPS
- Scheduling in jobs with production and keeping schedules up to date
- Following-up internal and external enquiries
- Managing and escalating client enquiries
- Achieving set OKRs while maintaining excellent quality
- Looking for ways to improve the customer experience
- Consistently seeking to improve business processes and efficiencies
- Work in collaboration with all teams at Dashing
- Performing data management tasks for sales figures and other relevant information and maintaining an organised and accessible filing system
- Assisting in creating innovative product based proposals
- Analysing, organising and managing information and data
- Researching and preparing reports and other documents to facilitate communication
- Provide advice on policy, business and organisational methods.
- Issuing purchase orders, tracking production and scheduling jobs
- Creating and processing orders in a timely manner to ensure customer and account manager satisfaction
- Basic design of presentations using beginner photoshop & Canva
- Attending meetings and maintaining records
- Providing sales quotes to the Sales Team

**SO YOU THINK YOU’RE DASHING?**

**Salary**: $75,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Do you have relevant educational qualification or at least 3 years’ experience in lieu of education

**E