Hospitality Manager

1 week ago

Kew, Australia Compass Group Australia Full time

**Hospitality Manager**
- Be part of the growth in our business
- A rewarding work environment for professional development and career advancement
- A premium brand that will appreciate your dedication to service excellence

Chartwells are specialists in providing catering and hospitality services in education. Our goal is to provide engaging and nutritious dining solutions tailored to support academic achievement at the highest levels.

**The Person**
- Proven experience in Food and Beverage management
- Must hold a positive Working with Children Check or have the ability to obtain one
- Proven leadership and management skills, with expertise in both people and operational systems
- Experience managing a diverse and complex operation, including residential services
- Broad experience and a flexible approach to adapting to different challenges and environments
- Proactive and strategic management style, with a focus on delivering consistent results
- Strong culinary background paired with front-of-house expertise, ensuring seamless service and quality
- Cert III Commercial Cookery an advantage
- Excellent ability to engage with students and build strong, lasting client relationships
- A hands-on leader who thrives on mentoring and developing a high-performing team
- Passionate about food and hospitality, with a commitment to promoting healthy eating habits and enhancing the customer experience
- Strong financial acumen with the ability to manage budgets, analyse P&L reports, and provide strategic insights

**Key Duties**
- Take a proactive approach in leading daily catering and dining operations, ensuring seamless service delivery and high standards of quality.
- Oversee stock control and cost management, ensuring budget targets are met while maximizing operational efficiency.
- Inspire, mentor, and support your team to reach their full potential, creating a positive and motivated work environment.
- Consistently provide outstanding customer service, exceeding the expectations of both clients and students through attention to detail and a customer-first mindset.
- Develop and implement strategies to drive customer engagement and satisfaction, adapting to feedback and evolving needs.
- Ensure all health, safety, and compliance standards are consistently met, maintaining a safe and welcoming environment for staff and customers.
- Monitor and analyse operational performance, identifying opportunities to streamline processes and improve service delivery.

**The Benefits**
- Easy access to 100+ retail discounts
- Opportunity to learn new skills and move to different internal roles
- Access to a wide variety of training & development
- Work life balance, most school holidays off
- Work largely within school hours and spend time where it counts - with family
- Clear career paths and support to achieve your goals

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