Union Services Assistant

1 week ago

Melbourne, Australia Slater and Gordon Full time

Union Services Assistant

What are we looking for?

An exciting opportunity is now available to join our Union Services team in the Melbourne or Sydney office.

Our Union Services team provides tailored and exceptional customer service to union members by connecting them with Slater and Gordon’s various practice areas promptly and efficiently.

At Slater and Gordon, we have been providing legal services for union members for 85 years and work closely with our affiliated union partners in providing world class legal services to their members.

In the unique role of Union Services Assistant, you will work closely with our Union Services Coordinator in all aspects of administrative assistance and union relationship support. You will also be responsible for the triage and management of all incoming legal referrals from unions on behalf of their members from across various states and jurisdictions.

**Key responsibilities** will include:

- Providing administrative support to the Union Services Coordinator including event planning and execution
- Triaging and managing legal referrals from unions as per our procedures
- Liaising with members, their union and our legal teams
- Following up prospective union clients and ensuring all information is captured accurately
- Union relationship and internal stakeholder support
- Attending events (when required)
- Preparing correspondence and reports

What will you bring?
- Superior customer service skills
- An ability to build rapport with members
- An ability to show empathy
- Outstanding communication skills and an eye for detail
- Organised and proactive approach to your work
- Ability to confidently multi-task
- Confidence in working autonomously
- Enthusiasm to learn
- A team player
- Knowledge of the union movement and/or an interest in the Australian legal system will be looked upon favourably

Why work for us?

Slater and Gordon is a leading Australian Personal Injury law firm. Our people are passionate advocates for clients, providing a personal and caring service. For their part, our clients value an expert, tailored service from people they can depend on.

We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.

At Slater and Gordon you’re exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people.

Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance.

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