Product Support Analyst

Company Description

FinClear was established in 2015, with offices now in Sydney, Melbourne and Perth. We are an independent, Australian owned and developed technology and financial services business, specializing in providing trading, execution, clearing and technology solutions to wholesale intermediaries, FinTech’s, wealth managers and financial planners.

At FinClear - Technology and progress are in our DNA. Our Financial Markets infrastructure deals with massive amounts of data and huge volumes of transactions that are executed in real-time to a vast audience. But unlike others, we own our core regulatory and technology infrastructure enabling us to move quickly and build solutions to give our clients the competitive advantage.

We’ve tripled in size since mid-2021 and plan to continue growing with more platforms and services being rapidly developed. That’s where you come in.

**Job Description**:
This is an excellent opportunity for an individual looking to:

- Leverage their financial domain experience and expand their skills in technology
- Be part of an organisation that supports a culture of learning & development
- Join a growing organization that is expanding its product suite

**What you’ll do**:
The Product Support Analyst plays a key role within FinClear being the first point of contact for customer assistance. The Product Support Analysts services client issues utilizing a suite of trading products developed and operated by FinClear. They act as the main point of contact to triage issues for both internal & external customers but also analyses, troubleshoots, and collaborates with others to bringing issues to resolution.

We believe this is an exciting opportunity for someone that is experienced in trading operations that has an interest getting into technology, enjoys solving problems and collaborating with other experts to delight customers.

**Key responsibilities includes but are not limited to**:

- Providing Level 1 support for technical queries
- Maintaining processes & procedures documentation in confluence
- Troubleshooting or collaborating with other experts to provide solutions to issues
- Maintenance of various internal data feeds
- Actioning trade queries, issues, and service requests within agreed SLA’s
- Creating and amending back-office trading reports

**Applications/ Technologies utilized**:

- SQL Scripting
- Jasper Reporting
- Jira, Confluence, Ivanti ITSM

**Qualifications**:
**Required**:

- A good understanding of the trading process and dependencies (Minimum of 2+ years’ experience working within a back or front office trading environment)
- Excellent written and verbal communication skills.
- Keen desire to learn or interest in technology

**Bonus points for**:

- Having done a similar role
- Having a background in IT
- Experience having worked with Front office, back office or portfolio admin apps (IRESS, Complii, Hub24, GBST, SecuritEase, etc)

Additional Information

What are the ingredients to our secret sauce?

That’s our people and the technology solutions we create, as the business grows, we are also evolving our benefits to one that our people love

**Benefits**:

- A team that is invested in the success of FinClear and a generous ESOP for all our employees
- 16 Weeks of gender neutral paid parental leave
- A flexible work environment - we have fantastic new offices where we come to collaborate and have those face-to-face meetings with some days at home
- An inclusive and diverse working environment for all
- Prioritise mental health with all our staff having free access to our EAP programme including 1:1 session with qualified coaches and psychologists
- E-Vehicles - Salary Sacrifice

**Ready to apply?**

**Alternatively**:

- To refer a friend, select "**Refer a friend**"
- Please note:_
- _ You must have the right to legally work in Australia to be considered for the immediate opportunities at FinClear, sponsorship options are not currently available._