Analyst Product Support

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- Opportunity for an experienced Product Analyst to make a real impact
- Bring your ideas, ambitions, and passions both in and outside of work
- Be part of a passionate, skilled & high performing team

**A career that gives you more**

As a **Product** **Analyst **you will play a crucial role within the Business Everyday Banking Change Team. Reporting to the Head of Experience design, you will assist with day-to-day management of the Business Everyday Banking banker support function for customer origination and servicing journeys. Support the broader experience team with SME knowledge of frontline banking and supporting our business customers with their transactional banking needs. Role is essential to deliver on B&PB strategy to be fast, digital, effortless, and supporting our bankers through capability uplift for product origination.

You will be responsible for key decisions like Identification & prioritisation of future enhancements, Initiative scope and roadmap and Go live user acceptance criteria

***About You**:

- Excellent knowledge of business product origination at NAB across different entity types
- Good working knowledge of KYC/AML requirements in relation to business onboarding
- Excellent communication and problem-solving skills
- Actively contribute to broader team initiatives by providing SME knowledge to help identify areas for improvement
- Monthly reporting of journey use which is divisionally tracked
- Working with key stakeholders to help drive capability and adoption of supported journeys
- Manage and raise production issues through to resolution
- Testing of Technology changes on some weekends
- Familiar with tooling such as Excel, SharePoint, Grace, Confluence, JIRA & frontline banking systems knowledge
- Frontline Banking experience with Business customers and processes
- Good knowledge of Business Onboarding, KYC, and AML procedures

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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