Product Analyst

**Company Description** About Jetstar**

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Join and shape a growing Technology Team in Jetstar**:

- ** Permanent opportunity working at Collingwood (Hybrid working options available)**:

- ** Staff Travel Benefits from Day 1**

The **Product Analyst**supports the Product Owner in managing a product stack in the Airport Experience & Operations domain. You will support the design, maintenance, communication and delivery of the product vision and roadmap. This role will contribute to ideation, prioritization, and the delivery of high-value features and engaging customer experiences. You will also assist in supporting the product stack and ensuring it meets compliance requirements.

Reporting to the Product Manager, the Product Analyst will support the Product Owner and engage key stakeholders across Jetstar Groups and Technology teams to connect and drive value in an agile delivery environment.

**Key Responsibilities**:

- Support the Product Owner in developing and maintaining the product roadmap for the product stack, aligning with stakeholder needs.
- Assist with the development and launch of new products and features
- Collaborate with internal and external stakeholders to ensure product alignment with business needs
- Consult on key projects and initiatives impacting the product stack
- Analyse product performance, user behaviour, and engagement metrics to identify improvement opportunities
- Monitor and drive for improvements around technology-related operational delays to ensure alignment with business goals.
- Continuously identify opportunities to reduce cost and / or increase efficiencies in product stack
- Be an escalation contact for product issues impacting operations and compliance

**You’ll have**:

- Tertiary qualification in business / Information Technology
- 1-2 years’ experience in developing, analysing, designing or running software and technology products
- Knowledge and understanding of aviation & travel technologies, e.g. Airport systems, Departure Control Systems, Self-Service Kiosk and Bag Drops, Baggage Sortation and Tracking Systems, Common Use Platforms (preferred)
- Experience in Agile methodologies and product management tools
- Proven experience in engaging and collaborating with key business and technology stakeholders, as well as service partners and vendors.
- Excellent documentation skills - prior experience with JIRA and Confluence preferred
- Proven ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Experience working on large-scale and complex business environments
- Flexibility to navigate a fast-paced and dynamic industry
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.

Be a part of something special - get in touch today.

**Our Culture**

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

**Inclusion and Diversity**

**Applications Close: 11:59pm Tuesday 4 February 2025