Alternative Assets Support Services Manager

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Our Operations and Technology team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.

We’re currently looking for a high caliber professional to join our team as Alternative Assests Support Services Manager based in Melbourne. **In this role, you’re expected to**:

- Manage a growing team in multiple locations inclusive but not limited to Sydney, Melbourne & Kuala Lumpur. Management to be facilitated via direct or indirect reporting lines as well as Citi’s governance and oversight program
- Support ongoing business changes to deliver optimal operating model supporting Managed Funds, Private Equity, Term Deposits and other alternative asset classes by leveraging Citi operating model
- Leverage best technology solutions to increase the STP rates across the Alternative Assets flows
- Work collaboratively and in partnership with other departments of custody and funds administration business ensuring leverage of synergies across the group
- Support multiple legal vehicle flows depending on client and business needs
- Act as Business Activity Owner (BAO) for outsourced technology providers and vendors, perform due diligences and compliance reviews
- Manage complex and variable settlement related issues, liaise with multiple teams and departments on varying
- Engage and support product driven reviews and builds especially in areas of responsibility
- Work closely with internal stakeholders on implementation and on-boarding of new clients
- Proactively manage the team, develop talent and focus on staff growth and skillset capabilities
- Manage allocate budgets and associated deliverables
- Serve as an analytical and/or procedural expert in the Alternative Assets space while supporting a wide range of internal and external clients
- Support technical reviews, BRD raising, define problems, develop innovative solutions, streamline processes and lead change-the-bank projects
- Closely follow trends in the industry, identify cost savings opportunities and build effective relationships with clients and key stakeholders
- Develops suitable training for staff whilst ensuring no key person risk
- Increase productivity and efficiencies by presenting data and analyzing validates to develop added solutions and oversee the integrity of process, operations and end results
- Assist with overseeing the risk control environment, compliance efforts to follow policies and procedures and keep abreast of Citi's operational processes and best practices in business strategy
- Filter, prioritize and validate potentially complex material from multiple sources, including external clients and internal operations groups
- Serve as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
- Responsibility for audit, risk and compliance reviews
- Work closely with business, sales, change and implementation groups on achieving best results for clients and the franchise
- Minimum of 10+ years Settlements, Client Service, Corporate Actions experience, gained within a funds management or custody environment.
- Ability to work under pressure and to tight deadlines
- Leadership and team development
- Strong client focus with an ability to evaluate needs and develop solutions
- Numerical, analytical and problem resolution skills
- Proven ability to lead the introduction of complex change in a challenging environment
- Team player at a senior level - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others
- Demonstrate self-development e.g., coaching/mentoring
- Client relationships and stakeholder management
- Excellent communicator with strong interpersonal skills
- Project management skills with the ability to multi-task
- Knowledge of custody and funds industry framework both locally in AU/NZ as well as from global perspective
- Securities Institute or tertiary qualifications preferred but not essential
- Senior to advanced level experience in a related role with commensurate experience in people management preferred
- Experience in management with Banking and