Customer Experience Officer

**Job no**: 24/10843

**Category**: Customer Services

**Central Highlands Water is a major regional employer, and we want you to join us**

An exciting ongoing opportunity as a Customer Experience Officer in the Central Highlands Region Be a part of a diverse, collaborative and supportive team-based environment.

**About us**

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

**The opportunity**

The primary objectives of the Customer Experience Officer are to receive via incoming calls received via the Customer Service Centre and over the counter, written and verbal enquiries that relate to customer accounts, to accurately maintain customer accounts and associated databases, facilitate connections to services and receive payments.

**About you**

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

- Demonstrated understanding of customer service principles and practices.
- Well-developed level of written and verbal communication skills.
- Demonstrated ability to interact effectively with customers and stakeholders in a wide range of circumstances relevant to the position.
- Demonstrated ability to work in a team-based environment.

**What's in it for you?**

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community

We're offering a supportive environment and offer a huge range of employee options and benefits. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

**At CHW you will**:

- Have access to training and development opportunities that will further develop your knowledge and skills.
- Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
- Work in an organisation that makes a difference to our community.
- Be part of an organisation that cares about you, your safety and wellbeing.

**How to**
- Please ensure you provide a **cover letter and your resume.**:
**Have questions?**

For a confidential chat about the role, please contact **Stephanie Burzacott on 0428 725 983.**

Applications close at 9am on 17 January 2025.
- Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
- At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated._