Customer Service Representatives

14 hours ago

South Wharf, Australia Orikan Full time

**Introduction**:
About Orikan
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
**Description**:
**About the Role**:
**Flexible Opportunities**:
We’re hiring for both full-time and casual positions—so whether you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle
As a Customer Service Representative, you’ll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements
You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.
If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.
**️ Key Responsibilities**:
Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
Advise the public on their rights and obligations under relevant Acts
Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
Accurately record call summaries in the CRM to maintain detailed case histories
**Skills and Experiences**:
**What We’re Looking For**:
A strong customer service orientation and a genuine desire to help
Excellent written and verbal communication skills
A professional phone manner, especially when supporting distressed or difficult clients
Well-developed negotiation, problem-solving, and decision-making abilities
Confidence using multiple computer systems simultaneously
Energetic, enthusiastic, and able to work independently
Previous call centre experience is a must
What’s In It For You?
**Location**: South Wharf, Melbourne
**Purpose-Driven Work**: Help make communities more liveable through smarter mobility and parking equity
**Career Growth**: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
**Supportive Benefits**:
12 weeks of company-paid parental leave
Employee recognition program
Values-led culture with a collaborative team
Discounted parking at DFO South Wharf
Flexible work arrangements after probation
Why Orikan?
You’ll find a culture that’s inclusive, innovative, and focused on making a real difference. Because we know that great work happens when people feel supported, valued, and inspired. Here’s what you can expect:

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