IT Service Desk Support Officer

4 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**Join Our IT Team**:

- Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.
- Be part of a dynamic work environment that values continuous improvement and professional development.
- 6-month contract at a progressive Council

**About Us**:
Sutherland Shire Council is committed to delivering excellent services across its four operating divisions: Planning, Infrastructure, Community and Corporate. Our Information Management and Technology Unit plays a vital role in ensuring that both Council staff and the community receive high-quality IT support.

This is a fantastic opportunity to be part of a collaborative environment that values teamwork, respect, and innovation. Our focus is on enhancing employee and customer experiences while driving future growth and delivery excellence.

**About The Role**:
The IT Service Desk Support Officer serves as the primary point of contact for IT support within the Information Management and Technology department. This role is essential in ensuring effective communication between Council staff and the IT Service Desk for incident resolution and request fulfilment.

**Who We Are Looking For**:

- Tertiary qualifications in a related discipline or substantial experience in IT.
- Knowledge of ITIL principles and a current driver’s licence.
- Proficiency in Microsoft Office 365, Windows Desktop OS, SCCM/MECM, Active Directory, and information security fundamentals.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and interpersonal skills to effectively engage with customers at all levels.
- A growth mindset and eagerness to learn and improve.

We are looking for a team player who is committed to delivering superior customer experiences and can thrive in a fast-paced, high-volume work environment.

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated within 1 week of closing due to the immediate start of this role
- **Package**:$82,602 - $92,510 gross p.a. plus 12% superannuation.
- **Hours of work**:Temporary Full-Time 35 hours per week with option of 19 day month flex time arrangement available. Additional out of work hours including weekend and public holidays may be required as part of an on call roster.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Sutherland Shire Council**:
Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.
- It's a great time to join our team and do work that matters.

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