Service Desk Support Officer

1 week ago

Sutherland, Australia Peoplebank Full time

Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and Technical documentation for inclusion into the Knowledge Base.

To facilitate the Information Management and Technology Strategy, by delivering an enhanced customer experience, increasing the value-add to our customers and maximising accessibility and minimising risk.

**Skills required**:

- Experience in the field of Information Management and Technology.
- Experience in developing a strong customer focus within an organisation.
- Working knowledge of:

- Microsoft Office 365
- Windows Desktop OS
- SCCM/MECM
- Active Directory
- Information Security fundamentals
- Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment
- Application management troubleshooting.

Experience utilising Information Technology Infrastructure Library (ITIL) processes in the Service Operations area

Location: Sydney

**Salary**: $55K - $65K package
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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