Complex Front Office Manager

2 weeks ago


Brisbane, Australia Marriott International, Inc Full time

**Job Number** 24076816

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Brisbane and enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

**Rise with Westin Brisbane**

The Westin Brisbane is a luxury inner city retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city centre location. You are an influencer of great guest experiences and passionate about your own development and the development of those around you.

**You will be**:

- Manage all aspects of the front office department, tending to the guests and exceeding their expectations
- Develop specific goals and plans to prioritise, organise and complete your work.
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Plan and execute team building activities so associates feel valued for their contributions
- Be a dynamic and thoughtful leader by empowering and supporting your team
- Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
- Drive loyalty through our loyalty programs and guest experiences

**Qualifications & experience**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness



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