Hotel General Manager

**Job no**: 502402
**Work type**: Full time
**Location**: Hobart
**Function**: Management

**Why chose Wrest Point Casino as your next employer?**

Wrest Point is the renowned first casino of Australia with an impeccable reputation and community standing. It's the flagship property of Federal Hospitality in Tasmania, offering a complete entertainment experience of 271 rooms, four restaurants, five bars, extensive conference and events facilities and a range of gaming options including traditional casino games. As a cornerstone of Tasmania's tourism industry, Wrest Point continues to evolve, having undergone extensive redevelopment in recent years to maintain its position as a premier destination for both local and international visitors.

Wrest Point Casino operates under Tasmania's Federal Group which was founded on the desire to continue to elevate the sense of community our industry breeds, building hospitality venues that earn their place in our hearts. We believe it's our duty to continually push the definition of quality in the experiences we provide. This means we're never satisfied, and we're always restless to do better. It means doing the right thing, even if it is the harder thing, because it will ultimately create a better experience for our customers.

Our Hotel General Manager will lead the way in ensuring we deliver this desire

**What is expected of our Hotel General Manager?**

The Hotel General Manager, reporting to the General Manager, is responsible for the comprehensive management of Wrest Point. The Hotel General Manager role is vital to ensuring optimal operational efficiency, guest satisfaction, and revenue growth, while collaborating with various departmental managers and overseeing on property revenue optimisation. This role is responsible for directing all hotel operations, including food and beverage, conference & events, hotel accommodation and property services. Act as 2IC to the General Manager as required, with additional accountability for gaming and security operations, and act as a brand ambassador for Wrest Point. Provide leadership and operational planning to all departments, working closely with stakeholders to maximise efficiency, profitability, and guest satisfaction.

**What will you bring to the team?**

Our next Hotel General Manager will be able to work autonomously as well as part of a team, be strategic thinking, resourceful and solutions focused. As an extensively experienced professional you will also bring skills and leadership in the following areas to work every day:

- Management of commercial results of a large and complex operation; analysing industry trends, monitoring financial results, adjusting plan as necessary, and optimising on-property revenue, use of resources and cost of goods.
- Experience in annual business planning, from development to execution, including financial and headcount budgeting, proposed business targets and KPI’s as well as key projects.
- Leadership abilities to bring the business mission, vision and principles to life through a motivated and engaged operational workforce.
- Organisational capability building using the existing frameworks for development and performance management.
- Passion to lead and direct a customer service culture that goes above and beyond our guests expectations.
- Relationship management skills to work collaboratively with our internal teams and external stakeholders.

You will also have Tasmanian Gaming, Liquor and Tobacco licencing or the ability to obtain and maintain these licences. Along with a Bachelor’s Degree or equivalent education, we are seeking applicants who bring substantial management and leadership experience, ideally from a similar industry.

**What can you expect from us?**

Our Hotel General Manager is a trusted leader, who will be given autonomy to lead their teams to achieve excellence across the property. You will also be offered some fantastic perks, including:

- Free onsite car parking
- A delicious daily meal at our fully serviced staff canteen
- Complimentary dry cleaning of work clothing
- A range of excellent Federal Hospitality property discounts, as well as external partner discounts

**Interested? Take the next steps..**

We look forward to hearing from you, so click “Apply” and follow the steps to send us your resume and cover letter to share with us the story of you, and how the Hotel General Manager role at Wrest Point forms part of that story.

**Advertised**: 10 Sep 2024 2:20 PM Tasmania Standard Time
**Applications close**: