Hotel Services Team Member

What is the job?

Whether it's the beginning or end of the day, a warm and welcoming presence sets the tone for an exceptional guest experience. As a Part Time Hotel Services Team Member at Crowne Plaza Hobart, you'll be a helpful host, local expert, and proud brand ambassador. You'll be trained across Front Office and Food & Beverage services, gaining experience in reception, concierge, reservations, and food delivery across the restaurant, bar, and room service. Working in a team that values excellence and individuality, you'll respond to guest needs with professionalism and care – whether it's valet, room service, or concierge support – ensuring every stay is memorable.

Your day to day

As a Hotel Services Team Member, you'll greet guests warmly and assist with directions, amenities, or any immediate needs. You'll support your teammates across departments including Front Office, Concierge and Food & Beverage at our premium Club Lounge, ensuring seamless service throughout the hotel. Your responsibilities will include managing guest accounts and billing, handling payments securely, and ensuring a smooth check-in and departure experience. You'll listen to guest feedback with care and professionalism, promote IHG Rewards Club by enrolling new members and recognising loyal guests, and uphold brand standards to deliver a consistent and memorable experience. You'll also comply with WH&S, HACCP, and crisis management policies, and stay informed about local events and hotel happenings so you can act as a knowledgeable neighbourhood host.

What we need from you

We're seeking individuals who bring energy, professionalism, and a genuine passion for hospitality. The ideal candidate will demonstrate:

• A strong interest in the hotel industry and/or experience in premium service or other high-level customer-focused environments.
• Proven ability to build strong relationships and deliver exceptional guest service.
• A service-oriented mindset, with resilience and flexibility.
• Previous experience in Restaurants, Bars and as a Barista. Hotel Front Office experience is not essential but favorable.
• Valid Responsible Service of Alcohol (RSA) certification and Australian driver's licence.
• Excellent communication skills; bilingual or multilingual abilities are a plus.
• Flexibility to work across a rotating roster including nights, weekends, and public holidays.
• Ability to work in a fast-paced environment, prioritise tasks, and support colleagues as needed.
• Pride in presentation and professionalism—wearing your uniform with confidence.
• Be based in Hobart and available immediately, or relocating soon.

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey.

• Free staff meal on shift.
• Full uniform provided, laundered in-house.
• Paid birthday leave in addition to your annual leave.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
• You have the opportunity to fast track your career with a growing global company.
• Popular hotel perks and discounts on the retail platform.
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
• Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

So, join us and you will become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.