Support Services Coordinator

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The Salvation Army Australia’s Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support all cohorts in case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

We are currently seeking a values-driven and proactive Support Services Coordinator to lead the provision of high quality service delivery to the Support Services teams which incorporates Tenancy Plus, Accommodations Options for Families and Support for Families at Risk. This position reports to the Manager Homelessness - Western Metro, which brings together a variety of homelessness response services operating in the western metro region of Melbourne, Victoria.

You will successfully
- Lead an effective and high functioning team of case managers to deliver high quality and specialist support services to people who have experienced homelessness
- Support the team to provide a range of service delivery to household who have experienced homelessness including the provision of information, assessment and safety planning, facilitated referral, interim responses, case management, and exit planning
- Provide specialist advice, secondary consultation and facilitated referrals across all programs within the Western Metro suite of services and programs
- Document and articulate service models / standards of practice and service performance targets to staff
- Ensure service delivery targets are achieved, and funding body requirements are met
- Allocate caseloads effectively and monitor to ensure effective service delivery and best outcomes for clients
- Monitor client progress and outcomes and provide assistance and specialist expertise to staff to resolve complex case management issues
- Build and maintain positive collaborative relationships within The Salvation Army (TSA) and partner organisations, and other agencies and service sectors

You will have
- Tertiary qualifications in Social Work or related community service field
- Experienced with working with Culturally and Linguistically Diverse (CALD) communities
- Experience in managing staff and providing supervision
- Demonstrates knowledge of homelessness including context, causes, issues, philosophies and legislation
- Understands and applies homelessness models, approaches, theories and practices when dealing with clients
- Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness
- A current and valid Working with Children Check
- A current and valid Victorian Drivers licence
- A willingness to undergo a National Police Check

What we offer
- As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
- Financial, retail and lifestyle discounts and benefits
- Employee Assistance Program - Independent confidential counselling service
- An inclusive culture of dedicated, passionate and professional team members
- Aboriginal and Torres Strait Islander people,
- people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
- people with a culturally or linguistically diverse background
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- The Salvation Army has a mandatory vaccination procedure _
- to ensure the safety and wellbeing of our community_
- and works in areas covered by Public Health Orders requiring vaccination. _
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_