Business Services Associate

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Permanent opportunity, Sydney CBD location**

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.

**Team Summary**:
As part of Visa’s Strategy & Operations division, the Business Services Team (BST) is responsible for providing consistently reliable, high quality administrative support and process improvement to the Australian, New Zealand & South Pacific (AuNZSP) business. Business Services does this by championing process excellence and implementation, providing superior executive administration support and delivering a high standard of site management services across three offices. A Business Services Associate provides administrative support to the Head of Product and Solutions and reports to the Business Services Team Manager, AuNZSP.

**What a Business Services Associate does at Visa**:
As a member of the Business Services Team:

- You will be required to take up and action requests submitted into the Team’s portal. These requests are from the wider AuNZSP team and range from basic admin to complex tasks, events and projects.
- Build and deliver improved capabilities for the business by analyzing existing processes, investigating gaps and pain-points, identifying and testing solutions, tracking key measures of success, providing training and documenting procedures.
- Liaise with cross functional teams globally to discover new technologies and create recommendations.
- Document processes, key learnings and best practices that can be referenced across the business.
- Embrace a teamwork-based environment and mindset, through contributing collaboratively, mentoring, and supporting individuals in the BST who also provide business solutions to the AuNZSP business.
- Work with sourcing and controllership teams and ensure key internal controls, policies and procedures are adhered to and completed when engaging with suppliers and vendor contactors.
- Support team onboarding admin including requesting access to multiple internal systems, Shared Drive etc.
- Participate in weekly BST meetings, share knowledge and status of current duties and responsibilities.

For the Head of Product and Solutions:

- Provide high standard of secretarial and administrative support.
- Closely monitor and manage a complex and highly fluid calendar. Manage requests from all levels of the business and external partners. Use sound judgement and understand what the key priorities are.
- Proactively plan and coordinate regular and ad hoc complex stakeholder meetings across multiple time zones.
- Build and maintain effective and cooperative business relationships with internal stakeholders and external clients including merchants, financial institutions and other third-party partners.
- Oversee logistics for global client study tours, domestic and international travel bookings and event management while anticipating and managing any potential conflicts.
- Coordinate, plan and manage administrative logistics for offsite team-building events, and other employee engagement related activities. Capable and creative thinking required when planning events.
- For client meetings ensure the office environment is meeting ready, pre-register incoming guests, oversee room set up including equipment, catering orders, deliveries & set up. Post meeting, ensure the room is clean and reset for other users, clean away catering.
- Embrace new technologies and support Leadership Team members and their teams with adoption.
- Work closely with admin teams across the organization, this includes the ANZSP business, Asia Pacific and United States.
- Work with sourcing and controllership teams and ensure key internal controls, policies and procedures are adhered to and completed when engaging with suppliers and vendor contactors.
- Credit card expense management, including travel and entertainment expense reconciliation via Concur, goods and services purchasing via Ariba and timely invoice processing.
- Provide administrative assistance for sponsorship agreements.
- Support team functi