Digital Ecommerce Manager

At ALH, we believe in bringing people together and connecting locals to their neighbourhood pubs ,enabling great experiences and positive, memorable moments. We operate over 340 licensed venues, making us the country’s largest on-premise venue operator.

We’re a market leader offering a diverse range of hospitality experiences including electronic gaming, sports bars, bistros, restaurants, cafes, accommodation and nightclubs.

We work as one team to contribute to the communities we serve, and as part of the Endeavour Group we’re committed to creating a more sociable future together. If you love the idea of creating memorable hospitality experiences, then this is the place for you.

**About The Opportunity**

As the Digital eCommerce Manager, you will play a key leadership role in delivering eCommerce business outcomes within the ALH business, including new initiatives and identifying new opportunities.
In this role you will be thinking both commercially and strategically for business and customer outcomes. You will have a strong technical curiosity and understand how to navigate complex platforms. You will be looking to stay ahead of the curve by offering new insights from research, customers while drawing from previous ecommerce experience.

In this role you'll be responsible for;
- Assisting with development of the emerging strategy for our Hotels digital platforms that works synergistically with the Hotels app and loyalty program
- The operationalisation of digital platforms and 3rd party apps in partnership with the operations teams to maximise business value and yield.
- Optimising ALH’s digital platforms and digital partnerships to achieve customer and business outcomes

Working cross functionally and strong stakeholder management skills are key to success in this role, particularly with Operations, Marketing, EDX and technology teams to achieve joint OKRs.

**A day in the life of a Digital eCommerce Manager**
- Support the development, delivery and execution of the ALH eCommerce strategy with the purpose of driving traffic and conversion growth.
- Partner with Operations team to effectively manage the table booking platform to maximise yield.
- Partner with Marketing team in embedding the brand expression and framework throughout our online channels and define the integrated search strategy (SEO) aligned to the overarching priorities.
- Support and implement tactical business initiatives for continuous improvement, particularly as they pertain to digital listing management.
- Support the Accommodation team to optimise distribution channels to drive direct bookings.
- Build strong relationships with 3rd party app agency partners to unlock value, building collective alignment to business strategies.
- Manage & optimise website platform for venue and Nightcap.
- Making sure the business and technical components of the solution collectively provide the outcome for the customer and meet business goals
- Competitor analysis including identifying opportunities to meet organisational strategic pillars including benchmarking; market analysis; and competitive analysis
- Manage prioritisation and trade-offs among conflicting business priorities
- Be a key part of a culture of continuous improvement & optimisation

**What you’ll need to succeed**
- 7+ years experience working in a digital or eCommerce
- A customer first mindset
- Independent thinking, and not being afraid to suggest new ideas
- Experience working in an agile organisation or with cross functional teams
- Ability to build collaborative relationships with a diverse range of stakeholders
- Innovative thinking and demonstrated problem-solving skills
- Driven by delivery, delivering on time and to high standards
- Data driven but able to make judgement calls when necessary
- Comfortable with managing multiple tasks at once

**What's in it for you?**
- Excellent remuneration package and flexible working in every sense. We value our people
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everythi