Inbound Customer Service Consultant

2 weeks ago


Melbourne, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**
Australians are online shopping like never before, so as our **Inbound Customer Service Consultant**, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world.
- Roles are fixed term, full time 6 months
- The salary for this role commences at $53,751 per annum plus 12% superannuation, increasing to $59,313 per annum plus 12% superannuation after probation
- Hybrid working from home and in our Bourke Street office.

**You’ll be**:

- Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
- Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
- Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments

**About you**

You’re a friendly, enthusiastic and reliable personality who loves working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

**You’ll also be**
- Pretty unflappable, allowing you to calmly resolve customer queries quickly and accurately
- A true professional - someone who is punctual, reliable and a support for fellow team members
- Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

**How we’ll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**Job Types**: Full-time, Fixed term
Contract length: 6 months

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Work from home

Work Location: Hybrid remote in Melbourne, VIC 3000



  • Melbourne, Victoria, Australia MARS PARTNERSHIP. LTD. Full time

    What you'll be doing:Temporary 8 week opportunity for an inbound Customer Service Consultant to join a newly established wine wholesaler based in Southbank.This is a part-time role (30 hours per week) with a hybrid working arrangement, two days from home and three based in the brand new offices in Southbank.The role provides product information, pricing,...

  • Inbound Consultant

    4 days ago


    Melbourne, Australia Optimum Consulting Group Full time

    A terrific opening has become available to join a growing superannuation firm in Melbourne's cbd on a 12 month fixed term contract. This role is an Inbound Consultant - Superannuation Specialist, providing high quality and professional customer service to existing and prospective members and employers. **The Role** Working within a team of 20 colleagues,...


  • Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! - We’re an award-winning global outsourcer providing contact center and back office services on behalf of our...


  • Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Do you want to work for one of Australia’s most well-known national sales and marketing companies? Acquire BPO is...


  • Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 34132 **-Join our busy inbound sales and customer service team in a growing business** - **Work for a supportive, friendly team**: - **Salary range of $74,000 a year - with...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **Kick-start YOUR career!!** A fantastic long-term opportunity to join a **well-known company in the window furnishings industry** in a broad customer service Consultant role! **The Benefits**: - Look to move into a **hybrid style role** once you have established yourself and feel comfortable in the position - **Broad role** - be exposed to many different...


  • Melbourne, Victoria, Australia FleetPartners Full time

    14 hours ago Be among the first 25 applicantsThis range is provided by FleetPartners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$80,000.00/yrA$70,000.00-A$80,000.00 per year is the stated range.About FleetPartnersFleetPartners Group is an ASX 300 listed financial...


  • Melbourne, Victoria, Australia FleetPartners Full time

    14 hours ago Be among the first 25 applicantsThis range is provided by FleetPartners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$80,000.00/yrA$70,000.00-A$80,000.00 per year is the stated range.About FleetPartnersFleetPartners Group is an ASX 300 listed financial...


  • Melbourne, Australia Shell Energy Full time

    Join a supportive team who take pride in delivering great customer outcomes - Create a better energy future for our customers - Flexible work options, competitive salary with generous leave benefits **Who are we?** We are Powershop, Australia’s most recognised climate conscious energy retailer. We have been championing renewable energy and carbon...


  • Melbourne, Victoria, Australia CPM Australia Full time $40,000 - $80,000 per year

    We are growing We're currently looking for multiple Inbound Customer Service Representativesto join one of our existing Inbound Contact Centre teamsAbout us:CPM Australia, as part ofCPM Group of Companiesis a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics,...