Customer Service Assistant

10 hours ago


Strathfield, Australia Strathfield Municipal Council Full time

**Directorate**:Corporate & Community***
**Team**:Library & Community Services
**Employment Status**:Permanent
**Employment Arrangement**:Part time, 18.5 hours per week
**Remuneration Range**:Grade** **5 $32.55 - $37.27 per hour, dependent upon experience, plus 11.5 % Superannuation.

**Council** Overview**

Strathfield Council (Council) is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

**About the Role**

Strathfield Council is seeking a Customer Service Assistant on a permanent, part time basis to provide library circulation and customer services, assist with the maintenance of service areas and deliver information services to library customers.

In order to undertake the role, it requires the following duties:

- Assist with general library duties such as loans, returns, shelving, book lockers, reservations, desk shifts as rostered, including weekend and evening shifts as required.
- Provide high-quality customer service with customers from a diverse range of cultures and backgrounds whilst working in a busy environment by providing effective communication skills.
- Contribute to the promotion and marketing of programs and events for Library services including the library’s social media sites and liaise with Council’s Communication Department

**About You**
- Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery Good communication (oral Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
- Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually and under limited supervision.
- Demonstrated commitment to achieving Council’s values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.
- Experience in using Library Management Systems or similar point of sale systems (Desirable)
- Knowledge of, and /or experience in local government (Desirable)
- Valid NSW Class C Driver License. (Desirable)

**Position Description**

**Staff Benefits**

**To Apply**

1. Please fill out your details, review and answer our designated questions below.
- **Cover letter addressing the selection criteria**:

- **Up to date CV/Resume**:

- **Any relevant qualifications (scanned together in 1 document)**

**Applications Close at 11:59pm, Thursday 26 September 2024.**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Part Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 12/09/2024
- Closing Date: 27/09/2024
- Position #:



  • Strathfield, Australia Wymap People Full time

    **Wymap People have an exciting opportunity for experienced Cargo Flight Clerks to join their team, working for one of Australia’s largest ground handling companies.** - **Main Accountabilities include but will not be restricted or limited to**:_ - Process documentation at freight acceptance and delivery. - Complete AVI check sheets and process. - Handling...


  • Strathfield South, Australia Osawa Enterprises Full time

    Osawa Enterprises is the most leading Asian wagyu wholesaler in Sydney. We pride ourselves on delivering exxceptional customer experiences and innovative solutions to our customers> Join our friendly and supportive team, where your contributions will make a difference. Job Summary We are seeking an enthusiastic and motivated Junior Sales Assistant and...

  • Customer Service

    2 days ago


    Strathfield South, Australia Osawa Enterprises Full time

    **Responsibilities**: Assist customers with customized product lists, orders, returns and up/cross sales Resolve customer compalints and escalate issues as needed Pdrocess orders and maintain accurate customer records Colalborate with other sections to ensure customer satisfaction **Qualifications**: Collage diploma or equivalent Proven customer service...


  • Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**Corporate & Community **Section**Digital, Information & Customer **T**eam** Customer Service **Employment Status**Permanent, Part-time **Employment Arrangement**18 hours per week, working Monday and Friday each week. **Council Overview** Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council...


  • Strathfield, Australia St.George Full time

    Join a supportive team in our Strathfield branch - Permanent Full-Time position - Korean Language Skills highly desirable Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...


  • Strathfield, Australia Ashdown Consulting Full time

    $31.25 p/h + Super - 6 Month Contract - 6 Month Contract **Customer Service Officer | 6 Month Contract | $34.37 p/h + Including Super** **About the Company** We are looking for a Customer Service superstar to join a fun and bubbly team for one of our Government Clients located in Strathfield. This role is fulltime in the office Monday - Friday where 3...


  • Strathfield, Australia Ashdown Consulting Full time

    $32.69 p/h + super - 5 Month Contract - Strathfield **Customer Service Representative | 6 Month Contract | $36.12 p/h Including Super** - **$32.69 p/h + super**: - **5 Month Contract**: - **Strathfield** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This...


  • North Strathfield, Australia Crust Gourmet Pizza Concord Full time

    **Crust Pizza Concord is Now Hiring Responsible Restaurant Staff Crew** **(If you have experience working at other crust then please mention it.)** Join the Crust Family! We're pizza lovers. We're obsessed with making the freshest, tastiest pizzas using the best quality ingredients. It's this passion for pizza that drives us to bring people together...


  • North Strathfield, Australia Crust Gourmet Pizza Concord Full time

    **Crust Pizza Concord is Now Hiring Responsible Restaurant Staff Crew** **(Evening shifts available)** Join the Crust Family! We're pizza lovers. We're obsessed with making the freshest, tastiest pizzas using the best quality ingredients. It's this passion for pizza that drives us to bring people together through delicious food that's prepared with love....


  • Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**:Corporate & Community*** **Team**:Digital, Information & Customer **Employment Status**:Permanent **Employment Arrangement**:Full time, 35 per week with access to Council’s flexible working arrangements. **Remuneration Range**:Grade** **7 (salary range $63,554.40 to $72,854.60), dependent upon experience, plus 11.5 %...