Customer Experience Coordinator

3 days ago

Melbourne, Australia ABN Group Full time

493380
- Melbourne
- Administration/Support Service
- Customer Service/Call Centre
- Full-time (Permanent)

**What's on offer?**

This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership.

You will provide an awesome customer journey by coordinating all required elements of the preconstruction workflow from sales acceptance through to construction whilst meeting expected timelines.

Responsibilities include:

- Providing excellent customer service in the preconstruction of customers' homes
- Ensuring contracts are delivered in designated timelines
- Supporting the coordination of jobs from sales acceptance to construction
- Communicating with key stakeholders to proactively progress jobs through the preconstruction process

**What can you bring?**
- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Who are we?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.

**Why work with us?**
- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Coordinator Full time $65,000 - $85,000

    Job OverviewWe are seeking an experienced professional to support our Guest Management and Ticketing team in the upcoming 2026 AACTA Awards. The successful candidate will assist in all areas related to ticketing, invitations, seating, and guest check-in for the ceremonies.ResponsibilitiesSupervise and contribute to research across the guest list as...

  • Experience Leader

    7 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    3 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    6 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Australia Levande Full time

    Full time | Hybrid working | Meaningful work supporting older Australians At Levande, we’re redefining retirement living with a fresh, customer-first approach that helps residents live well every day. We believe every interaction is an opportunity to create an Everyday Exceptional experience, and we're looking for a passionate, detail-oriented Customer...

  • Student Experience Enhancement Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEvent Coordinator Full time $93,496 - $100,918

    Enhance Student ExperienceThis role offers the chance to drive impactful student events, support key programs and contribute to operational excellence in student services.About the Role: As a successful candidate, you will coordinate student-facing events, projects and engagement activities across the student life cycle.You will also support key cohorts of...

  • Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia Experience Education Full time

    **About World Challenge**World Challenge has spent over 30 years empowering young people through experiential travel, offering them the chance to lead student expeditions across the globe. Through these journeys, students develop key life skills such as leadership, resilience, and self-belief. We collaborate with schools to create transformational travel...