Knowledge Management Advisor

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Knowledge Management Advisor**

We are seeking a Knowledge Management Advisor to join Group Financial Crime Operations (FCO) Change Governance team to support our operational teams with management of knowledge artefacts.

This role will specifically support the Customer Lifecycle Management (CLM) Program and work closely with the Program Delivery team and impacted FCO business teams to identify, update and/or create the required Standard Operating Procedures and User Guides. The CLM Program will deliver the workflow capability to enable our Business Banking and Institutional Banking & Markets to manage their financial crime processes in a consistent manner throughout all stages of a customer's lifecycle from on-boarding, to refresh, to maintenance, and through to off-boarding.

**The role of the Knowledge Management Advisor will include**:

- Developing, deploying, and maintaining best practice knowledge to sustain or improve the capability and effectiveness of FCO knowledge artefacts.
- Monitor and manage changes that are submitted through the FCO Change Front door and where required, undergo triage and participate in Change Review meetings with stakeholders.
- Maintaining a centralised catalogue of knowledge materials, with consideration for audience, reviewers and owners.
Owning and maintaining a simple, clear and consistent document control standard for all knowledge resources in alignment with CBA corporate standards.
- Reporting and analysing change data to monitor and highlight continuous improvement opportunities by identifying patterns.
- Delivering committed knowledge artefact uplift / creation within agreed timeframe
- Migrating existing knowledge articles from legacy structure to SharePoint knowledge management.
- Use appropriate formatting and multimedia to enhance documentation in compliance with documentation guidelines

**Your skills & experience**:
**Risk Mindset **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

**Essential**:

- Experience in SharePoint administration.
- Change management / delivery experience and reporting skills.
- Ability to plan and prioritise effectively, organise tasks and manage competing priorities.
- High attention to detail by completing tasks with thoroughness and accuracy and the ability to quickly identify errors or inconsistencies within information.
- Excellent verbal and written communication skills.
- The ability to work effectively with all levels of business and technical teams, and to be able to tailor your communication style accordingly.
- Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing including information gathering.
- Ability to distil complex information into a clear and logical written format.
- Demonstrated skills in critical thinking; attention to detail; and problem-solving skills

**Desirable**:

- Strong MS Office suite skills (Word, Excel & PowerPoint).
- Experience in Financial Crime Operations particularly as Senior Analyst or POR.
- Experience in Sirius (or other technology) program delivery.
- Business analysis experience is beneficial

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Advertising End Date: 13/10/2024

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