Complaints Support Officer

**Overview**:
**Work Type**:Fixed-term - Part-time

**Salary**: $60,295 - $77,430

**Grade**:VPS 2

**Occupation**:Legal

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/COO995NS

Be part of a purpose-driven organisation that supports judicial integrity
Fixed term until Sept 2026. Part time (2 days per week) - flexible
Pivotal support role in our Legal and Complaints team
** About us**
- Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
- Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
- The Judicial Commission is an independent statutory corporation established under the Judicial Commission of Victoria Act 2016 to investigate complaints about the conduct or capacity of judicial officers or non-judicial VCAT members (Officer). The Commission provides an accessible and transparent complaint process which will ensure public confidence in the Victorian courts.
- This Commission is an independent body established to investigate complaints about the conduct and capacity of judicial officers and non-judicial Victorian Civil and Administrative Tribunal (VCAT) members. The Commission receives administrative support from Court Services Victoria (CSV), a large public entity.

**About the role**
- A unique opportunity to work in the important field of judicial ethics and integrity, in a hybrid work environment, where development and well-being is a high priority. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of judicial officers, both in and out of the court room. The Commission's Board is chaired by the Chief Justice of Victoria.
- The Complaints Support Officer provides complaint liaison and high-quality confidential administrative support for the complaint's functions carried out by the Legal and Complaints team at the Commission. This role will work closely with the Commission's investigating lawyers assisting with administrative duties associated with complaint investigation and support the Complaints Engagement and Systems Coordinator to administratively manage all enquiries and complaints received by the Commission, provide accurate complaint information, education and assistance to external stakeholders, facilitate referrals to other agencies where appropriate and maintain the complaints management system.
- This position is fixed term until September 2026. It is available part time (2 days per week) with flexibility._

**Benefits**
- Access to state-of-the-art end-of-trip facilities make it easy to commute by bike or take a break during the day to exercise.
- A comprehensive well-being program is also available.
- Ongoing professional development is paramount, with access to internal and external opportunities.

**About you**
- You will bring:

- Experience in a complaint handling or regulatory environment (desirable).
- Familiarity with the Victorian court and tribunal system (highly regarded).
- Strong communication skills and the ability to engage with diverse stakeholders.
- High attention to detail and a methodical approach to administrative tasks.
- Proficiency in Microsoft Office; experience with legal research databases is a plus.

**How to apply**
- Resume
- A cover letter

**Other information**
- CSV is the employer of st aff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
- We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
- We aim to create a workforce that reflects the community in which we live.

- Applications close Wednesday 27 August 2025 at 11.59pm

Posted
- 13 August 2025