Current jobs related to Complaints Resolution Officer - Melbourne - Victorian Government

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time $90,000 - $120,000 per year

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeResolution Full time $75,000 - $95,500

    Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

  • Complaints Early Resolutions Officer

    2 days ago

    Melbourne, Australia Link Group Full time

    **Overview** As a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt. The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and...

  • Professional in Complaints Resolution

    7 days ago

    Melbourne, Victoria, Australia beBeeComplaints Full time $92,332 - $104,762

    Job Title:Complaints Resolution ProfessionalAbout the Role:The Complaints Resolution Professional provides dedicated support to a committee within the legislative framework, collaborating closely with Members from both the Legislative Council and Assembly.Reporting directly to the Senior Research Officer, you will handle complex complaints and enquiries from...

  • Complaints Resolution Professional

    4 days ago

    Melbourne, Victoria, Australia beBeeComplaints Full time $90,000 - $110,000

    Job Title: Senior Customer Complaints OfficerWe are seeking a highly skilled professional to join our team as a Senior Customer Complaints Officer. As a key member of our complaints handling process, you will be responsible for managing complex customer complaints and disputes.Responsibilities:Action customer complaints in adherence to global and local...

  • Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeRegulatory Full time $91,418 - $103,725

    Role Summary">This is a dynamic opportunity for an Intake and Resolution Officer to join our regulatory governance team. As the primary point of contact, you will receive and assess notifications and complaints regarding Victorian disability workers.">In this role, you will:">">Assess enquiries, complaints, and notifications about the conduct of disability...

  • Complaints & Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia MUFG Retirement Solutions Full time $70,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Complaints Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $80,000

    Are you looking for a career opportunity in customer service?We are seeking a talented individual to join our Early Resolution team as a Customer Complaints Officer.In this role, you will be responsible for handling customer complaints and providing exceptional customer service through various channels.You will need to assess each complaint strategically and...

  • Complaints & Resolutions Specialist

    3 days ago

    Melbourne, Australia Link Group Full time

    **Overview** As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and team targets within set timelines ensuring standards...

  • Complaints And Dispute Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cover-More Full time

    **Description**:Travel Guard (as part of Zurich Cover-More) is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. We offer a comprehensive portfolio of travel insurance solutions and global assistance services across Asia, Europe, the Middle East and the Americas, ensuring 24/7 support to help travellers...

Complaints Resolution Officer

2 weeks ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $97,955 - $111,142

**Grade**:VPS 4

**Occupation**:Governance and risk management

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:307

**About Us**

The Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.

In performing our functions under the Ombudsman Act, we oversee the actions and decisions of more than 1,000 public bodies to ensure fairness and integrity. We aim to:

- provide a timely, efficient, effective, flexible and independent means of resolving complaints
- identify, investigate, expose and prevent maladministration and improper conduct
- assist public bodies to improve the quality of their administration and complaint handling
- educate the community and public sector about our work, and their rights and responsibilities.

We focus on achieving practical and meaningful outcomes to address injustice, based on evidence and in accordance with legislation. Our independence means we do not advocate for members of the public or the public bodies we oversee.

As part of our team, you’ll contribute to our vision that Victoria is fair, where human rights are protected and promoted, people are kept at the centre of decision making and public bodies are open and accountable.

As a sworn member of Ombudsman staff, the incumbent will faithfully and impartially perform the duties of office of Ombudsman and will not divulge, except according to law, any information received in the performance of those duties.

**About the Role**

The Complaints area handles complaints about a range of public sector bodies and Local Government. Complaints Resolution Officers play a critical role in taking, assessing and resolving complaints about public sector bodies, and identifying systemic issues. Complaints resolution officers manage a caseload of written, verbal and in-person complaints, working towards fair, timely and proportionate outcomes for all parties, and assisting the Victorian Ombudsman to identify systemic issues for action.

This role requires strong analytical skills, sound judgement, and the ability to engage sensitively with people from diverse backgrounds, including those from communities facing marginalisation or with complex communication needs. Complaint Resolution Officers are supported by Senior Complaints Officers for escalated, complex matters or coaching and report to a Manager.

Core to success in the role is the demonstration of modern-day complaint handling skills. This requires a professional attitude, a resilient nature, the ability to interpret legislation and develop a deep understanding of the Ombudsman Act 1973 (Vic) (the Act).

You will use your interpersonal skills and knowledge of the Act, Victorian Ombudsman policies and the public sector to help determine the appropriate response to complaints.

Please review the position description for full details.

**How to apply**:
To be considered for this role, you must include:

- a 1-page Cover Letter addressing the **Key Selection Criteria**.
- a Resume, no longer than 5 pages.

Applications close **midnight Wednesday 20 August 2025**

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
- Criminal Record check
- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
- Applications close Wednesday 20 August 2025 at 11.59pm

Posted
- 7 August 2025