Radio Services

**About the role**:
As a Service Delivery Manager, you have the key role of maturing the service delivery capability and management of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery & processes and championing our agile ways of working.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Service Delivery Manager**
- Build a service delivery capability within the Operational Technology unit to leverage new and improved service enhancements that are offered with the newer technologies on recently upgraded radios eg., Radio Wi-Fi deployment, Long Term Evolution (LTE) connectivity, broadband Push to Talk etc.
- Develop a change management capability with external stakeholders and vendors for planned changes, outages, notifications and implement appropriate workflows to manage and provide service governance.
- Develop robust testing framework to assess newer technologies, and provide recommendations on device suitability and operational effectiveness and Monitor radio technology functionality for opportunities to improve operational efficiencies.
- Work with vendors to develop solutions and seek resolution to complex radio communications problems and provide support to continuous improvement and continuous development
- Build a service delivery capability within the Operational Technology unit to leverage new and improved service enhancements that are offered with the newer technologies on recently upgraded radios g., Radio Wi-Fi deployment, Long Term Evolution (LTE) connectivity, broadband Push to Talk etc.
- You will be required to develop and manage an end-to-end service delivery capability to ensure radio related services including encryption, talkgroups & radio channels are managed via ServiceNow (SNOW).
- Develop a change management capability with external stakeholders and vendors for planned changes, outages, notifications and implement appropriate workflows to manage and provide service governance.
- Engage with internal delivery teams, delivery partners and external stakeholders to implement new radio changes into the ICT and new radio additions to ICT products and services.
- Provide advice and recommendations in respect of the analysis of network performance, proposed network changes, analysis and diagnosis of system faults to improve workflows for radio encryption services.
- Develop a robust governance and monitoring capability to ensure device are effectively managed to deliver optimum operating performance, this includes:

- Test Framework -Firmware Regression Testing and Acceptance of devices/accessories.
- Maintain the Radio Fleet map & Channel plans
- Manage and provide service governance on radio network changes with key stakeholders and vendors.
- Provide radio support and guidance across the various stakeholder groups including both ICT service delivery teams and Operational divisions within Victoria Police.
- Provide a technical liaison and support framework and liaise with other key stakeholders within the organisation on product performance.
- Develop a strategic technical capability within the organisation to manage the growth and complexity of newer technologies within the radio network environment.
- Develop a robust testing framework to assess newer technologies, undertake assessment and provide recommendations on device suitability and operational effectiveness.
- Monitor radio technology functionality, identify and recommend to senior key stakeholders opportunities to improve operational efficiencies.
- Lead as the designated system matter expert and technical reference point and mentor to personnel within the department.
- You will provide technical advice, recommendations, and thought leadership on all technical aspects of radio devices service.
- Work with vendors to develop solutions and seek resolution to complex radio communications problems.

**As the successful applicant, you will have**:

- Ideally minimum of 10 years of experience with P25 RF radios and networks, including UHF,VHF& HF platforms and awareness of current Vic Police P25 radio networks, Geofencing and VRN.
- Proven ability in establishing, leading, and coaching a team of technical specialists.
- Demonstrated experience effectively engaging and working with senior management providing product development and roadmaps in a technical governance role supporting radio network services within large enterprises.
- Advanced knowledge working in an agile and dynamic technology environment with commercial networks LTE, Cellular and Radio with Solid understanding of networking concepts and technologies including radio, telecommunications, WAN/LAN/VPN.
- Tertiary qualifications in technology with ITILV4 certification.
- Experience with P25 RF radios and networks, including UHF,VHF& HF platforms.
- Experience working in an agile and dynamic technology environment with commercial n