Operations Manager

**About Us**:
Established in 2000, National Storage is one of Australasia’s largest and most innovative self-storage providers, offering tailored solutions across more than 270 centres across Australia and New Zealand.

As an ASX 200 company, we prioritise our people and customers - key drivers of our continued success. We are proud to be the first publicly listed, independent, and fully integrated owner and operator of self-storage centres in Australia. Our comprehensive offering includes self-storage, business storage, climate-controlled wine storage, vehicle storage, trailer hire, records management, packaging, insurance, and a range of other value-added services.

Backed by a strong growth strategy and a clear vision for the future, we’re committed to attracting and retaining passionate individuals who want to be part of a dynamic, customer-focused business shaping the future of storage.
If you are looking to be part of a great company doing great things, we’d love to hear from you

**About the Role**:
Based in Perth on a permanent full-time basis, we are seeking a genuinely passionate and motivated**Operations Manager to lead several of our northern Perth centres. Reporting to the State Manager of WA, you will join a team of collaborative and supportive Operations Managers across the state, working together to drive performance of each self-storage centre in your operational area.

This is a role that demands exceptional leadership - you will be responsible for managing and leading the human, physical, and financial resources of your centres on a day-to-day basis, ensuring consistent operational effectiveness and excellence across the board. Just as importantly, you will foster and nurture a safe, happy, and productive working environment, maintaining full compliance with company policies and procedures as you lead your teams to success.

**Key responsibilities include**:

- Lead, motivate and manage effective Centre teams to achieve optimal sales objectives, customer service levels and set business objectives
- Overall responsibility for achievement of financial budgets and profitability of all Centres in your operational area
- Ensure your Centres are achieving across financial performance metrics, including sales and KPI targets
- Provide coaching, guidance and feedback to continually develop Centre teams
- Oversee and ensure effective resourcing and recruitment of all Centre teams
- Provide accurate and timely reporting to Management on Centre activities and performance
- Ensure all Centres are compliant with Work Health & Safety regulations and requirements

**About You**:

- Strong leadership and people management skills and a strong understanding of how to build and maintain a great team culture
- Minimum 2 years’ **demonstrated success in an Operational/Area Management role**in a medium-large organisation or similar
- Previous experience in the recruitment and development of sales people
- ** Previous experience in the retail space is highly advantageous**:

- Strong financial and business acumen
- Ability to effectively coach and mentor team members, with a sound understanding of best practice performance management
- The ability to build trusting and authentic relationships with internal and external stakeholders
- Excellent communication skills across all levels of the organisation
- High level of organisational skills with the **ability to self-manage time and work under pressure** to meet deadlines
- Ability to analyse complex financials and develop effective reports
- Ability to think analytically and develop effective strategies
- ** Willing to travel to centres in your operational area at minimum once per month.**:

- ** Based in northern Perth**:

- Good knowledge of Work Health & Safety regulations

**Benefits of working with us**:

- Permanent role with an industry leader and ASX 200 listed company
- Structured training with a continued focus on development
- Generous Company Paid Parental Leave
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership
- Reimbursements for approved wellbeing services under our WellNS Wallet Program
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more- This role is being filled directly by National Storage, so agency submissions will only be considered if requested._