Service Scheduler

3 days ago

Clayton, Australia myHomecare Full time

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

We have an exciting opportunity for a highly experienced Service Scheduler, looking to make a real difference through their work specifically in the Happy Living Brand. Happy Living is a national Brand with over 2000 clients specialising into the Culturally and Linguistically Diverse (CALD) community with clients mainly from the Chinese, Korean, Arabic and Vietnamese communities. **Mandarin language fluency (speak, read and write) is essential. Cantonese is highly desired.**

**You’ll be responsible for**:

- Co-ordinating appropriate care and services to Happy Living clients in consultation with the external agency.
- Sourcing and booking all care shifts including, but not limited to, Personal Care, Homecare, Gardening, Maintenance etc.
- Managing all service or shift cancellations and rescheduling as required.
- Consulting with consumers, family members, Care Managers, external agencies and other supports to ensure that care is ongoing and that all client needs are identified and met.
- Liaising with Community Care Providers and Case Managers of brokered services to ensure appropriate understanding of client needs.

**We are looking for someone with**:

- **Mandarin fluency is essential, Cantonese is desirable.**:

- Proven experience in a scheduling role, such as scheduling for the police or ambulance services, or scheduling contractors.
- Microsoft Office Suite experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise at no cost).

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

Discover how you can develop your skills while truly helping people in your community today.

If you think you could be the Mandarin speaking Service Scheduler we’ve been looking for, upload your resume through SEEK.

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