Universal Consultant

1 week ago

Brisbane, Australia Hudson Australia Full time

**Great 6 months opportunity for a person with exceptional customer service skills This job is a contract position with the possibility for extension or permanency.
**The Role**:

- Opportunity to work as a Universal Consultant (Call center Agent)
- Based in Brisbane CBD with limitless surrounding amenities
- $34.58 per hour pay rate Plus super
- Monday to Friday Rotating roster 7am-7pm
- Role will be 100% office based

**Responsibilities**:
The Customer / Client Services Officer will be responsible for the following, but not limited to:

- Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries;
- Acting as an escalation point for more experienced Customer / Client Services Officers, to assist in the re-direction and resolution of queries;
- Have some accountability for the quality of outcomes;
- Updates databases to reflect changes to the status of customers and prospective customer;
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties; and
- Any other duties incidental to the above.

Our client is looking for a team player with excellent customer service and communication skills and ideally previous call center experience.
- Familiarity with ticketing / case management systems;
- Ability to work within established routines and guidelines;
- Carries out their assigned duties under general direction;
- The ability to communicate, written and verbally, clearly and effectively with all levels of internal staff and external clients; and
- May be required to check the work or provide guidance to other employees at a lower level or provide assistance to less experienced employees at the same level.

Sounds like you? Make sure to apply

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