Duty Manager

2 weeks ago

Healesville, Australia Brown Family Wine Group (BFWG) Full time

**Introduction**:
About Innocent Bystander

Innocent Bystander (IB) was born of the Yarra Valley, where wine is our heart and soul (with coffee coming a close second).

While we're serious about wine making, we don't bang on about it or get tied up in industry trends and prestige. Our wines are delicious and approachable, but our home isn't you sniff-and-spit cellar door. At IB we want to deliver great wine experiences that anyone can enjoy.

Above all, we want people to have fun with great, delicious wine. So grab a glass and get on-board.

**Description**:
About the Role

No two days are the same in the role of Duty Manager. The role is pivotal in providing high standards and service to our customers, so you must be on top of your game. This all encompassing role will see you supervising casual staff, controlling costs and stock, managing labour, training and developing staff plus maintaining the venue to a very high standard.

This is not just a shift leader role, it comes with real management expectations, responsibilities and the autonomy to make decisions and take actions to hit your key deliverables.

**Skills and Experiences**:
About You

We're seeking an outstanding leader, who thrives in a hospitality environment and who can demonstrate their people leadership skills in this area.

It's likely you already know our brand and have shared a bottle or two with friends at some stage, and you're also someone who has a passion for food and wine. You're comfortable diving into the hands on work to get things done efficiently, but you really enjoy a bit of extra responsibility, so this might be your perfect next career move.

You've supervised a busy flow of service delivery before and you get that things don't always go according to plan, but you can roll with it and know how to fix it quickly. You're definitely a people person and you love leading by example in providing an amazing customer experience. You care about the team around you and make work fun for them.

Most importantly you see this is a great opportunity to showcase your skills in managing and training other to form a strong team in an exciting venue.

Officially, we're after someone with the following skills and experience;
- The ability to deliver an amazing customer experience by ensuring you and your team understand the delivery and service standards.
- Solid experience in a supervisory or management role (hospitality).
- Demonstrated ability to manage and prioritise multiple tasks and responsibilities.
- Demonstrated restaurant or cafe skills in a reputable and busy business with high visitor numbers.
- Excellent presentation skills, you take pride in your appearance as a reflection of the brand you work for and you always wear a smile.
- A passion for food and wine.
- Existing knowledge of, or desire to understand, the Yarra Valley region and its offering.
- Available to work on weekends & public holidays along with flexibility in working various shifts
- Current RSA

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