Claims Team Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail, and our Supply Chain logistics business. We support our injured team members and help to facilitate their recovery both at work and at home.

**About the role**:
Reporting to the State Manager - Coles Team Cover, you will lead a team of claims specialists to take a strategic approach to claims management to help our injured team members recover and deliver on business objectives such as reducing workers compensation liabilities and managing reputational risks for our business.

**What you will be doing**:

- Develop, mentor, and lead a high-performing and cohesive team that is enthusiastic, empathetic strategic, efficient, and outcome-focused.
- Develop a thorough understanding of each Coles brand and establish strong relationships with key stakeholders to manage claims effectively and reduce liabilities and reputational risk.
- Engage and provide trusted advice to our business to minimise the current and future claims’ risks.
- Build team capability in understanding drivers of successful return to work claims management and implement strategies to ensure the team achieve strong return to work outcomes.
- Continuously improve operational claims management and ensure compliance with all regulatory requirements.

**About you and your skills**:
We are looking for someone with considerable experience in workers compensation in Queensland who is able to demonstrate the ability to lead, coach and develop a high performing workers compensation claims team.

You will also need:

- Ability to build capability and coach on relevant claims management processes from claim intimation to closure.
- Strong stakeholder management skills and ability to influence at all levels to get the right outcomes for injured team members and the business.
- Strong organisational and time management skills.
- Excellent communication, problem-solving, conflict management and resolution skills.
- A qualification or certification in a health or business-related field and / or workers compensation experience in a self-insured organisation will be highly desirable.

**What’s in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 156588

Employment Type: Full time