Claims Specialist

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.

**About the role**

We have an exciting opportunity available for a Claims Specialist - Workers Compensation, and are ready to welcome a dynamic individual to our thriving workplace.

As part of our diverse team based in Queensland, you’ll help make a positive difference to our injured Team Member’s lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We're offering the best of both worlds with our hybrid work environment - strike the perfect balance betweeen home and office as a valued member of our team.

**What you'll do**:
Reporting to the Claims Team Manager you’ll be responsible for effectively managing a claims portfolio. This is done in collaboration with key stakeholders, to achieve the optimum outcome of early sustainable return to work with reasonable claim costs.

**You’ll also**:

- Pro-actively manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate a quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
- Co-ordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim.

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**About you and your skills**

To be successful in this position you will need a strong understanding of customer service in addition to experience engaging and supporting customers in difficult situations. Ideally 1 - 2 + claims management experience, preferably in workers compensation.

**Yo**u'll also need**:

- Basic understanding of workers compensation claims management
- Excellent written and verbal communication skills.
- Microsoft Office suite of products.
- Electronic Information Management systems.
- Claims Management Information systems.
- A qualification or certification in a health or business-related field (desirable).

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 103812

Employment Type: Full time