Claims Team Manager

19 hours ago

Mount Gravatt, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail, and our Supply Chain logistics business. We support our injured team members and help to facilitate their recovery both at work and at home.

**About the role**:
Reporting to the State Manager - Workers Compensation, you will lead a team of claims specialists to take a strategic approach to claims management to help our injured team members recover and deliver on business objectives such as reducing workers compensation liabilities and managing reputational risks for our business.

You will:

- Develop, mentor, and lead a high-performing and cohesive team that is enthusiastic, empathetic strategic, efficient, and outcome-focused.
- Develop a thorough understanding of each Coles brand and establish strong relationships with key stakeholders to manage claims effectively and reduce liabilities and reputational risk.
- Engage and provide trusted advice to our business to minimise the current and future claims’ risks.
- Build team capability in understanding drivers of successful return to work claims management and implement strategies to ensure the team achieve strong return to work outcomes.
- Continuously improve operational claims management and ensure compliance with all regulatory requirements.

**About you and your skills**:
We are looking for someone with considerable experience in workers compensation in Queensland who is able to demonstrate the ability to lead, coach and develop a high performing workers compensation claims team.
You will also need:

- Ability to build capability and coach on relevant claims management processes from claim intimation to closure.
- Strong stakeholder management skills and ability to influence at all levels to get the right outcomes for injured team members and the business.
- Strong organisational and time management skills.
- Excellent communication, problem-solving, conflict management and resolution skills.
- A qualification or certification in a health or business-related field and / or workers compensation experience in a self-insured organisation will be highly desirable.

LI-TP1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 120773

Employment Type: Full time

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