Claims Team Manager

6 days ago

Mount Gravatt, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail, and our Supply Chain logistics business. We support our injured team members and help to facilitate their recovery both at work and at home.

**About the role**:
Reporting to the State Manager - Workers Compensation, you will lead a team of claims specialists to take a strategic approach to claims management to help our injured team members recover and deliver on business objectives such as reducing workers compensation liabilities and managing reputational risks for our business.

You will:

- Develop, mentor, and lead a high-performing and cohesive team that is enthusiastic, empathetic strategic, efficient, and outcome-focused.
- Develop a thorough understanding of each Coles brand and establish strong relationships with key stakeholders to manage claims effectively and reduce liabilities and reputational risk.
- Engage and provide trusted advice to our business to minimise the current and future claims’ risks.
- Build team capability in understanding drivers of successful return to work claims management and implement strategies to ensure the team achieve strong return to work outcomes.
- Continuously improve operational claims management and ensure compliance with all regulatory requirements.

**About you and your skills**:
We are looking for someone with considerable experience in workers compensation in Queensland who is able to demonstrate the ability to lead, coach and develop a high performing workers compensation claims team.
You will also need:

- Ability to build capability and coach on relevant claims management processes from claim intimation to closure.
- Strong stakeholder management skills and ability to influence at all levels to get the right outcomes for injured team members and the business.
- Strong organisational and time management skills.
- Excellent communication, problem-solving, conflict management and resolution skills.
- A qualification or certification in a health or business-related field and / or workers compensation experience in a self-insured organisation will be highly desirable.

LI-TP1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 120773

Employment Type: Full time

  • Claims Specialist

    2 weeks ago

    Mount Gravatt, Australia Coles Group Full time

    **A new role = A new way to win together**: You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next. Claims Specialist - fixed term 10 month contract. Based in Mt Gravatt QLD **About the team**: Coles Group Insurance protects our...

  • Claims Specialist

    2 weeks ago

    Mount Gravatt, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Coles Group Insurance protects our team...

  • Claims Specialist

    2 weeks ago

    Mount Gravatt East, Queensland, Australia Coles Full time $80,000 - $100,000 per year

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact. About the team Coles Group Insurance protects our team members,...

  • Claims Consultant

    2 weeks ago

    Upper Mount Gravatt, Australia Arriba Group Pty Ltd Full time

    **Introduction**: About us At AimBig, we’re an employment services provider who’s bigger than employment. This means we support people to secure, maintain and thrive in meaningful work, and businesses of all sizes to recruit a valuable and diverse workforce. **Description**: About the Role As a Claims and Compliance Consultant for either of our...

  • Injury Management Advisor

    2 weeks ago

    Mount Gravatt, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Workcover/injury Management Officer

    6 days ago

    Mount Gravatt, Australia Safety People Full time

    Large national well known Organisation/Brand - Temporary contract through to the end of the year (likely to extend) - Flexible Work Arrangements - This is an exciting opportunity to work with a well-known National, self-insured retailer. - Your role will expose you to all facets of the claims process in a self-insurance environment: from...

  • Claims Coordinator

    2 weeks ago

    Mount Waverley, Australia Zinfra Full time

    **$5000 referral bonus**: - **Hybrid working**: - **Yearly salary reviews** **Claims Co-Ordinator** **About Us** Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners, our work is crucial to maintaining the safety and reliability of their...

  • Senior Accident Repair Claims Specialist

    1 week ago

    Mount Morgan, Queensland, Australia beBeeRepair Full time $80,000 - $100,000

    About the RoleThis position offers an exciting opportunity to work in a dynamic industry as a Senior Accident Repair Claims Specialist.The primary goal of this role is to provide accurate and comprehensive quotes for accident repairs on vehicles. As a skilled professional, you will apply your knowledge of motor vehicles and computer skills while interacting...

  • Team Member

    2 weeks ago

    Mount Gravatt, Australia The Reject Shop Full time

    **Job no**: 500279 **Work type**: Casual **Location**: Queensland **Categories**: Team Members Are you passionate about helping customers and working in a fun environment? Do you want to join a well-known and loved Australian discount variety retailer that is all about helping to save money for Australians every day? Then this is the perfect job for...

  • Medical Receptionist

    2 weeks ago

    Mount Gravatt, Australia Strive Practice Management Full time

    A very busy medical centre in Mt Gravatt is seeking a Medical Receptionist to join our friendly team. Experience is preferred but not essential - full training will be provided. **Key requirements**: - Work effectively within a team and also able to work independently - Possess a strong work ethic with a friendly demeanor - Display a professional manner...