Systems Analyst, Anz Plus

**Req ID**: 41801

**Department**: Tech ANZx

**Division**: Technology

**Location**: Melbourne
About the role

As a Systems Analyst in the Customer Engagement Technology stream, supporting Get Help for ANZx, your team’s mission is to design and deliver a platform with multiple channels for Customers to make contact with our Financial Coaches and Fraud Agents so that they can get the help they need the way the want.

We will continue to enhance our voice and chat channels while implementing new channels such a Video for Customers to make contact with us and provide our Coaches and Agents a platform with the tools they need so that they can respond to Customer queries effectively.

It is an exciting and challenging place to be, as it will require programme wide co-ordination, a rapid focus on technical and business problem solving, and a team of can do people ready to go the extra mile to get the job done.

NB: Please note that this role is an 11 month fixed term contract/ secondment opportunity.

What will your day look like

Validate requirements and priorities, ensuring alignment to value, uncover dependencies and validate boundaries and sequencing of User Stories

Collaboration with architects, engineers, platform teams, and technology areas to help complete solution designs

Collaborating with Product Owners and Engineers to translate business requirements into workable technology outcomes for the team

Working with internal technology, security, and risk partners to ensure our solutions are secure and well-managed

Ensuring that our delivery is managed within the broader technology platform release cycle, with clear articulation of release scope and impacts

Leveraging tools for optimal collaboration and knowledge sharing

Creating estimates and continuously reviewing demand within the team

Identifying opportunities for continuous improvement and implementing solutions to perform more effective and efficient analysis

Provide ongoing support for tech platforms as required e.g. problem / incident management

Optimising workflow management to ensure traceability back to strategic alignment

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- Work Force Management Experience

Previous experience building or using Twilio

Previous Contact Centre Experience

Extensive experience working within cross-functional, agile or continuous delivery teams.

Previous experience in a Technical Analyst role, e.g. System Analyst, Business Analyst, Data Analyst

System knowledge to turn customer needs into business requirements and workable technology outcomes

Experience in translating requirements into user stories and acceptance criteria

Strong communication and presentation skills

A desire to continuously learn new techniques and technologies, bringing innovative ideas into the team

An enthusiastic can-do attitude, and willingness to help the squad deliver

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.