Case Manager

**About the role**:
The Case Manager role is positioned in the Countering Violent Extremism (CVE) Unit of the Counter Terrorism Command. Reporting to a Sergeant, you will be responsible for the coordination of CVE intervention through a holistic approach to ensure that the needs of clients are met, and that the safety of the Victorian community is maintained. As a Case Manager you will be required to regularly liaise with a variety of internal and external stakeholders to ensure work unit service delivery is maintained.

The CVE Unit aims to reduce the risk of individuals becoming or remaining violent extremists and to address the social impacts of violent extremism by undertaking the following key activities:

- Establish a coordinated intervention structure which will best identify, and support individuals deemed at risk of radicalisation to violent extremism,
- Build the resilience of communities to violent extremism,
- Support the diversion of individuals at risk of becoming violent extremists when possible,
- Rehabilitate and reintegrate violent extremists when possible,
- Enhance the capacity of Government and non-Government agencies to support and deliver CVE identification and intervention activities,
- Coordinate intervention strategies on behalf of the unit, with external stakeholders to reduce the risk of radicalisation and violent extremism.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:

- Coordinate the service delivery of tailored intervention plans with a range of internal and external stakeholders,
- Provide a high level of customer service, attending to enquiries from a range of stakeholders,
- Prepare reports of a high standard, including but not limited to progress reports, case notes and briefing notes,
- Undertake the development and delivery of intervention options using appropriate and contemporary research techniques and methodologies,
- Maintain management of work unit portfolios, such as Community Support Group engagement,
- Participate in regular group peer supervision.

**About You**:

- Highly developed oral and written communication skills, with the proven ability to manage and engage with a range of stakeholders,
- The ability to develop proactive intervention plans based on complex needs,
- The ability to work effectively both autonomously and within a dynamic team environment,
- Prior case management experience (required),
- A relevant qualification (desirable),
- Maintain a current Working with Children Check

**Further Information**:

- One (1) x full-time, fixed term until 30 June 2027 position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
- We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.
- **Resume**:
**Applications close midnight, Tuesday 14 October 2025.**

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."