Case Manager

**Case Manager**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry and have a number of opportunities available in our Medical Management claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**THE OPPORTUNITY**

As part of our diverse team based in our **Melbourne office**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Medical & Like team, this exciting role requires a reliable, empathetic, organised, resilient, customer service driven individual.

You will be managing a portfolio of medical and like only claims undertaking ongoing Medical & Like entitlement reviews in accordance with the Act and WorkSafe guidelines and support workers remain at work and / or maintain their ability to undertake the necessary activities of daily living.

At EML we recognise case management is a team effort - Our Case Managers have designated specialists who work alongside them including RTW Specialists, New Employment Specialists, Technical Specialists, Clinical Advisors, Mental Injury Specialists and our Mobile Case Managers.

Rewarding entry level position with lots of potential for career development and personal and professional growth.

These are **full time, permanent** positions based in our **Melbourne CBD office with flexibility to work from home up to three days.**

**YOUR RESPONSIBILITIES**
- Manage a portfolio of medical and like only claims
- Undertake ongoing Medical & Like entitlement reviews in accordance with the Act and WorkSafe guidelines
- Support workers remain at work and/or maintain their ability to undertake the necessary activities of daily living
- Demonstrate a Service
- orientated approach that is focused on early intervention and the interests of workers and employers
- Ensure that active and timely strategies are implemented to improve recovery and maintain return to work outcomes
- Provide workers compensation advice in relation to medical and like expenses to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and engage appropriate support services
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers

**ABOUT YOU**
- Passion for customer service
- Thrive on working in a team environment and collaborating with others
- Experience managing claims in workers compensation industry or other personal injury and general insurance claims environment
- Knowledge of the Victorian workers compensation scheme, legislation and policies
- preferrable but not a requirement
- Organised with excellent time management
- Committed to supporting injured workers with their recovery and RTW

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.