Service Desk Coordinator

2 days ago

Bundall, Australia Infinite Aged Care Full time

Coordinate and support a busy IT Service Desk team
- Work across offices and care homes with real impact
- Join a values-driven organisation with career growth
- Infinite Aged Care is more than a care provider— we are a progressive residential aged care provider turning the dial on improving the aged care sector. Joining Infinite Care will see you be part of a values-led organisation that prioritises integrity, innovation, and inclusion. Expect a supportive culture, flexible work arrangements, and the chance to make a real difference leading our Marketing and Communications team that supports 18 established care homes across Queensland, New South Wales, South Australia, and Victoria_

Full-time | Gold Coast Corporate Office

At Infinite Care, we’re not just reimagining aged care for our residents, we’re also making sure our teams have the tools and technology they need to do their best work every day. Behind the scenes, our IT team is the engine that keeps us connected, supported, and running smoothly.

We’re on the lookout for a Service Desk Coordinator to lead and support our Service Desk team. This role is all about driving high-quality service delivery, resolving IT issues quickly and effectively, and fostering a culture of collaboration and continuous improvement.

This is a full-time role located in our national support office in Bundall - 8.30 till 4.30 or 9 till 5.

Residential Aged Care Providers Australia | Infinite Aged Care

**What you’ll be doing**:

- Leading, mentoring, and supporting the Service Desk team
- Managing ticket queues, assigning priorities, and meeting SLAs
- Acting as the escalation point for complex technical issues
- Troubleshooting and resolving hardware, software, and connectivity problems
- Providing remote and on-site support across our offices and care homes
- Maintaining and improving knowledge bases and support documentation
- Monitoring user feedback and driving service quality improvements
- Promoting IT security awareness and educating users on best practices
- Working cross-functionally with the IT team on projects and enhancements

**What we’re looking for**:

- Proven experience in IT service desk operations or coordination
- Previous experience with service desk systems
- Strong technical troubleshooting skills across systems, software, and networks
- Excellent communication skills — able to translate “tech speak” into plain English
- Calm, professional, and customer-focused approach
- Demonstrated ability to manage priorities and lead a small team
- IT qualifications or certifications (ITIL, CompTIA A+, MCP) are desirable
- MUST have a current valid driver's licence and car

**Why Infinite Care?**
- Join a values-driven organisation making a real difference every day
- Lead a supportive, collaborative IT team environment
- Career growth and professional development opportunities
- Be part of an organisation where your work has purpose and impact

**Many employee benefits include**:

- Discounted Fitness Passport to access health and wellbeing sessions.
- Employee Assistance Free Program for family, financial and wellbeing support services.
- Discounted retail, fuel and technology items via Employee discounts provider - Flare.
- Enjoy Discounted Health Insurance with Australian Unity.

If you’re ready to step up and make your mark in a role where no two days are the same, we’d love to hear from you.

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