Global Forwarding Agent

3 days ago

Mascot, Australia C.H. Robinson Full time

Job ID: R45441

**Global Forwarding Agent - Ocean Import Operator**

Primary Location: Mascot, New South Wales Australia

C.H. Robinson is currently seeking a Global Forwarding Agent (Ocean Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.

**Location**: Mascot, Sydney. A hybrid, flexible work arrangement applies.

**DUTIES AND RESPONSIBILITIES**:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understand and input applicable financial components of shipments to generate correct billing for customers
- Execute and coordinate shipment tasks as per customer SOPs
- booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.
- Create, maintain, and update accurate shipment data in Navisphere
- Provide quotes based on customer and network needs, and ensure full pricing understanding
- Offer track and trace services and generate shipment documents
- Maintain high data integrity across all shipment details including INCOterms, routing, dates, and documentation

**Facilitate Relationships**:

- Build strong customer relationships through timely responses and issue resolution
- Communicate clearly and effectively with customers, agents, C.H. Robinson offices, and external vendors
- Foster a positive team environment
- Support new customer implementations and participate in business meetings as needed

**QUALIFICATIONS**

**Required**:

- High school diploma/ TAFE/ Graduate Degree or equivalent
- 1 - 3 years of freight forwarding operations / logistics and supply chain industry or similar experience

**Preferred**:

- Values a diverse and inclusive work environment
- Strong communication skills with the ability to prioritise, multitask, and deliver exceptional customer service with a client-focused mindset
- Excellent follow-up and coordination with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
- Bachelor's degree

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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