Associate Global Forwarding Agent

2 weeks ago

Mascot, Australia C.H. Robinson Full time

Job ID: R43092

**Associate Global Forwarding Agent**

Primary Location: Mascot, New South Wales Australia

C.H. Robinson is currently seeking an** Associate Global Forwarding Agent** to join the Modal Operations team in Sydney. Are you a recent University Graduate looking to kickstart your career in a dynamic and fast-growing industry?

In this entry-level role, you'll have the chance to:

- Learn essential operational concepts and industry terminology.
- Understand our company's goals and values.
- Develop crucial skills for a successful career in logistics and supply chain management.

As you build your expertise, you will also gain hands-on experience by managing small to medium-sized customer accounts.

No prior experience in logistics? No problem We're looking for motivated individuals eager to learn and grow with us.

If this sounds good, let's talk more about what you'll be working on.

**About the role**:
The duties and responsibilities of this position consist of, but are not limited to, the following:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Learn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
- Learn and understand pricing. Complete low to medium complexity customer quotes

**Facilitate Relationships**:

- Communicate clearly, timely, and effectively with Customers, CHR offices, Agents, and Outside Vendors
- Promote a positive working relationship for all team members
- Understand and learn to leverage CHR's network of departments, support teams and leadership.

**Other Activities**:

- Ensure customer SOPs are maintained and adhered to
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**About you**:
Required Qualifications:

- High School Diploma or Graduate Degree or equivalent
- Basic proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

- Associate or Bachelor's degree from an accredited college or university
- 1+ years of customer service experience
- Strong communication, prioritization, and multi-tasking skills
- Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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