Parts Advisor

2 weeks ago

Clayton, Australia William Adams Full time

We have an exciting opportunity for an experienced **Parts Interpreter** to join our hard working and motivated team in **Clayton**.

**ABOUT THE ROLE**

Your number one responsibility will be providing excellent service to our customers, ensuring they receive accurate and timely information regarding their parts requirements.

This is a full time, permanent position offering stability and growth. Reporting directly into the Parts Manager you will work Monday to Friday on a rotating roster and be required to participate in a Saturday morning roster with some after-hours support (shared between the team).

**What a day as a Parts Interpreter will look like**:

- Locating of Cat parts for customers and technicians
- Dealing with front counter enquiries, both face to face and over the phone
- Following up and actioning outstanding jobs related to parts inquiries and customer concerns
- System based parts interpreting using a variety of digital and print resources
- Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
- Assisting with the operation of display areas and stock cleanliness

**ABOUT YOU**

You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.

**You will ideally have the following skills, **experience** and attributes**:

- Mechanical knowledge and a background in earthmoving and/or automotive
- Exceptional communication skills with a positive and enthusiastic attitude
- Experience working on different kinds of systems/databases
- Excellent organisational skills with the ability to handle multiple tasks
- Knowledge of Caterpillar products (preferred but not essential)

**Why wo**rk with us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

**Want to know more?**

Call Stella from our Talent Acquisition Team on 03 9566 0959 with any questions.

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