Reservation Agent

**You day to day**- Promote and sell the products and services of the Hotel and IHG, using up-selling and suggestive selling techniques to maximise hotel revenue
- Maintain a high level of product and service knowledge about all IHG hotels in your region
- Develop rapport with regular guests, clients and booking agents
- Promote teamwork and quality service through daily communication and coordination with other departments
- Know your departmental standards, policies, procedures and understanding of special rates/offers/promotions.
- Manage day to day inventory to ensure that hotel is selling the correct room types to maximise rate and occupancy
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information on changes
- Focus on maintaining a high level of Reservations Accuracy through collaboration with the Reservations Supervisor and Front Office team (with assistance of policies & procedures)
- Ensure bookings are managed accurately to provide high data integrity when it comes to reporting on production, allotment materialization and value add success
- Manage the group room blocks through proper management on the group cut-off date and inventory balance for hotel revenue optimisation
- Key in group rooming list and acknowledge group stay preferences and requirements and group billing arrangement
- Utlise Delphi.fdc system to generate group resume for Leisure/Tour groups, attend the weekly Group Resume meeting to ensure group requirements are in line with hotel goals and all relevant parties are aware of all group requirements
- Maintain and adhere to all Reservations procedures within IHG guidelines with particular emphasis on hotel credit policy
- Ensure adherence to IHG Corporate Responsibility Practices, Trade Practices Act, Gifts & Bribery and Data Privacy
- Demonstrate an awareness of WH&S policies and procedures. Actively report workplace hazards, injuries and accidents arising from workplace activities
- Ad-hoc duties - unexpected moments when we have to pull together to get a task done

**What we need from you**
- Minimum 6-12 months Front Office/Reservations/Customer Service experience. Hotel/hospitality experience advantageous but not essential
- Energy and passion - a high level of energy to keep you upbeat in a face paced environment
- Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
- Excellent written and verbal communication skills and attention to detail
- Opera/Technical skills - proficiency with Opera or another PMS System is preferable but not essential
- Strong organisational skills and ability to prioritise workflow and workload individually and across the team

**What We offer**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.