Automated Guided Vehicle

Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs. Our innovative portfolio meets the demands of an ever changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.

Dematic has been at the forefront of many developments in Automated Guided Vehicle (AGV) technologies and have pioneered new advances in the areas of safety and vehicle navigation. Our AGVs are at the top of their class for technical sophistication.

**What we offer**:

- Career Development
- Competitive Compensation and Benefits
- Global Opportunities
- Employee Assistance Program
- Employee Referral Program
- Novated Leasing
- Paid Parental Leave
- Local and Global recognition awards
- Service Milestone Awards
- Social Club

**Tasks and Qualifications**:

- Engineering qualification or equivalent industrial engineering or maintenance experience, preferably with Robotics
- Several years experience working in a Customer Service environment
- Previous management/supervisory experience
- Project management experience
- Strong communication and leadership skills, including the ability to liaise with all levels of staff
- Understanding OH&S requirements
- Understanding of financial outcomes and ability to meet critical deadlines
- Availability and willingness to travel to customer sites predominantly in NSW and QLD but also throughout the greater APAC region when required
- Minimum 3-5 years as supervisor or project manager

**The Opportunity**

We currently have an exciting opportunity for an experienced supervisor to join our AGV Customer Service team as an AGV Service Supervisor. This role reports to the Service Manager and is responsible for overseeing the daily operations of the Northern Region AGV Service team. This role is based in our office in Belrose, but will require regular travel to our customer sites. The key responsibilities of this role include:

- Manage Service Engineers and Field Service Technicians in the Northern Region to achieve customer satisfaction and growth
- Coordinate the team’s work schedules and assign work to ensure that contracted response times are met
- Provide leadership, advice, coaching and support to the AGV Service team to ach ieve performance objectives and promote a positive team environment and culture
- Travelling to customer sites to p rovide hands on service and support for breakdowns, servicing, modifications and spare part sales as required to meet client and project requirements
- Prepare quotations and estimates for upgrades, changes, spare parts, installation s, repair s and customer support as required
- Develop and maintain strong relationships with customers and internal parties
- Identify opportunities to increase level of support to existing customers and new business leads
- Assisting the Service Manager with working within budgets and towards targets
- Conduct half yearly and yearly performance reviews for each team member
- Complete reporting and administration tasks as required
- Monitor and maintain safe-working practices for the AGV service team and contract staff at all times
- Ensure compliance with all health & safety legislation
- Manage modernisation projects in service as required, creating schedules, managing budget, and managing projects team members for execution to specification

**How To Apply**
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, _selection _, promotion, training etc. and _in accordance with _federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment._