Online Sales Consultant

6 days ago

Alexandria, Australia James Lane | Sleeping Giant Full time

_**COME JOIN OUR JAMES LANE | SLEEPING GIANT's ONLINE STORE TEAM**_
- _**Grow your career with James Lane | Sleeping Giant**_
- _**Weekend casual role available with our Online Store based in Alexandria**_
- _**2 days a week (Saturday and Sunday), with possibility of extra days during busy trade periods**_

**About us**

**James Lane | Sleeping Giant** are **Australian family-owned business** with over 40 years experience and take pride in creating timeless, elegant pieces, turning houses into homes with beautiful interiors.

We want you to be part of our journey, so come grow with us and be part of our **Online and Store teams**.

**About the role**

As a **Customer Care **, you will be working alongside the customer service and store teams, driving a superior customer experience.

**Your day to day duties will include**:

- Booking Deliveries with our 3rd party partners through our logistics portal
- Confirm all orders and stock availability and ensure stock levels are correct over multiple warehouse locations
- Keep online customers up to date with the progress of this orders. Due to many orders having up to a 6 week lead time, this is an essential part of the role.
- Click and collect management in store
- Picking and packing any homewares orders from one of our store
- Being the link between the online and offline team within the business and ensure there is a strong line of communication
- Work closely with the head of online to ensure a superior customer experience

**Skills and experience**

To do this we will need you to:

- Balance customer demand and multi-tasking in a fast-paced online and in-store environment
- Work as part of a high performing team, driving for performance excellence
- Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
- Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
- Provide thoughtful and insightful feedback to improve our products and service
- Have the ability to work autonomously in a fast-paced environment

**What we offer**
- Up to 2.5% sales commission, that directly rewards your performance - the more you sell, the more you earn
- Excellent support and training.
- 40% staff discount across both brands

**Manual handling of up to 20kg is also required.**

We are seeking someone who is optimistic and resilient to change, someone who can engage and work well as part of a team.
- Our company is about our people, so integrity, team work and recognition are at the heart of how we work._

**Job Types**: Permanent, Casual

**Salary**: $30.91 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Every weekend
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Alexandria, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable and able to lift up to 20kg?
- Which of the following statements best describes your right to work in Australia: 1. I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa); 2. I'm an Australian or NZ citizen; 3. I have a holiday temporary work visa; 4. I am on a visa with no restrictions on work hours
- Are you available to work weekends?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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