Student Accounts Coordinator

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Student Accounts Coordinator, you will:

- Proactively seek and lead the implementation of improvement opportunities with a view to achieving best practice utilisation of the SMS.
- Lead and coordinate processes to enable the effective management of the student accounts team, including payment options, refunds, study plan management, student data integrity and reporting, including management of data error rectification.

Provide responsive and effective student system support to regional end users, including the facilitation of training solutions, the coordination of help desk support and administration of system security access.

This position reports to the Manager, Student Accounts.

This is a Temporary, Full-time backfill opportunity, to 19 December 2025 unless otherwise determined.

Location negotiable across TAFE Queensland East Coast Campus's.

Key Responsibilities

Provide advice and support to all levels of staff regarding best practice utilisation of the Student Management System as the regional expert user.
Communicate with work groups to identify issues for resolution and escalation when required.
Coordinate, in conjunction with other stakeholders, the Student Management System (SMS) data quality reports and associated corrections with internal work unit team members.
Liaise and consult with management and staff, and other key stakeholders to develop business practices, processes and procedures on various SMS functions
Lead and contribute to operations in student payment options, refunds, student account investigations and study plan activities to provide guidance and resolution on issues that arise.
Lead and contribute to consolidating duplicate student ID records to enable a seamless customer experience.
Assign, maintain and monitor security access to the SMS for all system users in accordance with auditing and the requirements of segregation of duties requirements and each user's specific role
Analyse student statistical data to provide regular and ad-hoc reports for management and internal/external clients.
Contribute to regional compliance and error corrections to ensure data integrity and data validation for AVETMISS data requirements, User Choice and other contractual programs.
Validate SMS data to ensure compliance and to supply TAFE Queensland with information for AVETMISS and government reporting requirements.
Contribute to the region's vision and goals through leading and participating in collaborative problem-solving, working groups and committees.
Lead and/or provide input into key strategies to achieve high-quality training and exceptional student service within a complex, rapidly changing environment.
Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Showing Initiative, Focussing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
Highly developed communication and interpersonal skills, including the ability to impart information in an engaging and dynamic manner, develop productive and collaborative relationships and meet expectations.
Demonstrate problem-solving skills, including the ability to successfully manage operational SMS issues and recommend workable solutions to facilitate successful outcomes for both clients and the organisation.
Demonstrate ability to work autonomously and effectively under pressure, prioritise tasks, improve products and services and deliver successful outcomes within specified timeframes.
Proven ability to effectively lead and contribute to a high-performing team, identifying opportunities for business improvement and proactively seeking and facilitating opportunities for self-development.
Display the initiative, positive attitude and ability to thrive within a dynamic, challenging and changing environment.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this role.

Highly Desirable Requirements

Prior Customer Service or Accounts (Administration