Product Owner, Service

Let’s talk about who we are

nib Travel proudly provides financial protection and assurance to travellers wherever they are in the world. Our purpose is to ensure better health and wellbeing for every travel adventure, not only when planning the trip but while overseas, with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.

We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

This is a 6 month Fixed Term Contract as the Product Owner. In this role, you will design and deliver a simpler and more transparent process with a reduction in associated handling costs across the end to end traveller journey as required.

This role is responsible for the realisation of the future state customer experience for travellers and providers. It defines superior traveller experiences and participates in and drives the cross functional teams to deliver on that vision within our business unit.

You will achieve this through implementing technology; adopting contemporary and innovative, best in industry processes; and establishing new, agile ways of operating.

Other duties will include:- Implement regulatory and business requirements into workflows and processes. Ensure the regulatory compliance of all team operations- Find synergies between workflows and processes and work to eliminate redundancies.- Enablement and adoption of digital channels for members and providers- Reducing member/provider turnaround times- Reducing the cost per serve for each experience- Improving the end-to-end member/provider experience

Let’s talk about you

You will have a track record of consistent quality and efficiency improvements and be systematic/process-oriented thinking (lean operations, project management, etc.).

Furthermore, we’re looking for:
- Ability to influence others- Demonstrated stakeholder/vendor relationship management skills- Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes- Proven analytical, evaluative, and problem-solving abilities

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.