Strategy Delivery

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important it is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

The Strategy Delivery and Business Support Manager (SDBSM) is responsible for overseeing and managing a range of centralised capabilities for the Risk Division, including strategy development & implementation, project management, assurance & governance and board & senior management reporting. The HBBS also supports the CEO by leading and managing division-specific projects as the need arises. Key responsibilities for the role include:

- Working with the CEO Capricorn Risk, oversee, develop, and lead the risk division's strategic planning process including;
- conducting internal and external research to identify solutions to strategic objectives and issues;
- working with relevant stakeholders within the business (e.g., PGC) to develop and execute implementation plans; and
- provide regular reporting on progress to Directors, Executives and Senior Management.
- Working with the CEO and relevant senior leaders, oversee and be responsible for the implementation of the risk division's key strategic initiatives on time and within budget.
- Maintain an up-to-date understanding of market and economic conditions that affect the business and adjust strategies as required.
- Oversee the project management function for the risk division ensuring senior leaders develop, communicate and implement comprehensive project briefs, plans, change management and implementation approaches in line with risk division's project methodology to achieve the desired business outcomes.
- Work with all departments to ensure that any assigned products, services and operational changes are designed, developed and implemented on time and on budget.
- Chair and manage the following operational committees for the Risk Division:

- Risk Forum (risk and compliance);
- Engagement Meeting (staff engagement);
- CRD IT Meeting (IT development and projects); and
- ChangeCo (project management and change).
- Manage the comprehensive and interdependent set of CML Service Level Agreements (SLAs).
- Oversee a range of risk and compliance-related activities and systems for the risk division, including:

- overseeing the Complaints Management function for the Risk Divisiov
- administration and monitoring of Shield,
- administration and monitoring of ComplaintsPro,
- completing annual compliance statements and compliance checks (e.g. conflicts of interest).
- Lead, mentor and develop the Strategy Delivery & Business Support team, including recruitment, performance monitoring, performance management, continuing professional development training and career development
- The HBBS acts as a key contact point for the CML Board and CMM/CRS/CIS Boards and is required to present on business results and other matters at CML's bi-monthly board meetings.
- Ensure that accounts and reports are accurate and in accordance with set standards and meet the expectations of the Board.
- Responsible for the preparation of various standard and ad-hoc reports to the CML Board as well as for the CEO, other Boards, sub-Board Committees and various Operational Governance Committees.
- Expert understanding of the Insurance / Risk protection industry or related/equivalent industries.
- High level analytical and problem-solving abilities.
- Demonstrated ability to understand and analyse and communicate complex matters to a wide range of audiences.
- Ability to relate and compare data from different sources, identifying issues and securing information and identifying relationships.
- Ability to understand and adapt to changing business requirements and develop appropriate action plans relative to the strengths and weaknesses of the business unit to identify the optimum strategic response.
- Good understanding of business and corporate legislation particularly as it relates to the Trade Practices Act (desirable), Corporation