Claims - Natural Hazards Team

6 days ago

South Brisbane, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

In this role, you will manage a portfolio of claims related to hazardous weather and storm events, ensuring timely and accurate processing while delivering exceptional service to customers.

**Location**:QLD 4113
**Team**: Natural Hazards Team
**Start Date**:10 March 2025
**Duration**: 6 months

**Working Hours**:

- The work schedule will follow a rotating roster from 7:00 AM to 7:00 PM, Monday to Friday.
- Weekend rotations will be approximately 1 in 4 weekends, working one day, with a rostered day off (RDO) during the week.Shifts can start between 7:00 AM and 11:00 AM (this will not occur during the training period).

**Hybrid Working**:
**Training**:

- The training period will consist of 2 weeks of classroom instruction. Staff will be required to attend the training without missing any days, as this is critical to the role and the environment is very fast-paced.
- After that, there will be an additional 6 weeks of on-the-job training at Rockpool, located at Eight Mile Plains.
- Following completion of Rockpool training, staff will have the opportunity to work from home one day a week, gradually increasing to up to 4 days per week, depending on their performance and leader's discretion.

**Desired Skills and Experience**:
Strong people skills are essential for this role, with prior experience in call-based or face-to-face customer service. High levels of resilience are also a must, as this is a high-pressure, fast-paced role that requires quick thinking and adaptability.
- **Customer Service**: Strong background in providing high-quality customer service.
- **Attention to Detail**: Ability to handle detailed information accurately and efficiently.
- **Communication**: Excellent verbal and written communication skills.
- **Problem-Solving**: Strong analytical skills to assess and resolve claims effectively.
- **Team Player**:Ability to work collaboratively within a team environment.
- **Flexibility**: Willingness to work shift hours and weekends as required.

**Key Responsibilities**:
**Claims Management**:
Handle a portfolio of approximately 50 claims related to hazardous weather and storms in QLD.
Assess, process, and resolve claims efficiently and accurately.
Maintain detailed and accurate records of all claims and communications.
Provide exceptional customer service to claimants, addressing their concerns and queries promptly.

**Team Collaboration**:
Work closely with the Natural Hazards Team to share insights and support team objectives.
Engage in regular team meetings and contribute to team events and activities.

**Administrative Duties**:
Ensure compliance with company policies and industry regulations.
Assist with reporting and data entry related to claims management.

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