Desktop Support Analyst

5 days ago

Newcastle, Australia Calvary Full time

#538364 - Desktop Support Analyst
Calvary Mater Newcastle
Temporary Full-Time (to 28/12/2025)
**Salary Classification**: Programmer-Gen Scale Year 1 - Year 6
**Remuneration**: $38.38 to $52.01 per hour range + superannuation + annual leave loading + salary packaging options.
ABOUT THE ROLE
The IT Support Officer is responsible for providing 1st Level Helpdesk and 2nd Level Desktop Support assistance throughout the Calvary Mater Newcastle and for all staff who have access to the CMN network and associated systems. Duties include the installation and operation of efficient and reliable information technology services to support safe patient care and corporate services provision.
KEY RESPONSIBILITIES
Provide timely and effective desktop support services for the hospital
Respond to enquiries relating to new account establishments and operations
Assist users with systems lockout and password resets
Log and manage all helpdesk jobs in accordance with local procedures
Receive new IT equipment into the department and establish in the IT Asset database
WHAT YOU BRING
Relevant tertiary and/or industry qualifications and experience.
Experience in a Desktop Support/Helpdesk Role.
Extensive experience with hardware and software support.
Ability to work effectively in a team environment.
Ability to deal with users in a pleasant, patient and professional manner.
Demonstrated communication, organisational and interpersonal skills. Able to work proficiently in periods of high demand and activity.
WHY JOIN US
CMN is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to CMN on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information. Working at CMN gives you access to a great range of benefits:
Fitness Passport.
Gender Neutral parental leave
Annual Leave Loading at 17.5 %
Superannuation contributions at 12%
ADO's each month (for full-time employees)
Novated leasing available for eligible employees
4 weeks annual leave (pro-rata for part-time employees)
Employee Assistance Program (EAP) for staff and family members
Generous Salary packaging options that reduce your taxable income and increase your take-home pay
HOW DO YOU APPLY?
Create a profile in our Calvary People Platform (if you are not an existing user)
Attach a current resume.
Provide a written response to four (4) selection criteria - see "what you bring for the selection criteria"
.Cover letters are optional (1-2 pages max.)
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role.

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