Desktop Support Analyst

3 days ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

The IT Support Officer is responsible for providing 1st Level Helpdesk and 2nd Level Desktop Support assistance throughout the Calvary Mater Newcastle and for all staff who have access to the CMN network and associated systems. Duties include the installation and operation of efficient and reliable information technology services to support safe patient care and corporate services provision.

Salary and employment details: Temporary Full-Time (to 28/12/2025). Salary Classification: Programmer-Gen Scale Year 1 - Year 6. Remuneration: $38.38 to $52.01 per hour range + superannuation + annual leave loading + salary packaging options.

Responsibilities
  • Provide timely and effective desktop support services for the hospital
  • Respond to enquiries relating to new account establishments and operations
  • Assist users with systems lockout and password resets
  • Log and manage all helpdesk jobs in accordance with local procedures
  • Receive new IT equipment into the department and establish in the IT Asset database
What You Bring
  • Relevant tertiary and/or industry qualifications and experience.
  • Experience in a Desktop Support/Helpdesk Role.
  • Extensive experience with hardware and software support.
  • Broad experience with Windows based applications.
  • Ability to work effectively in a team environment.
  • Ability to deal with users in a pleasant, patient and professional manner.
  • Demonstrated communication, organisational and interpersonal skills. Able to work proficiently in periods of high demand and activity.

For further information, please contact Clint Starrett, Desktop Support Manager at

Benefits
  • Fitness Passport
  • Gender Neutral parental leave
  • Annual Leave Loading at 17.5%
  • Superannuation contributions at 12%
  • ADO's each month (for full-time employees)
  • Novated leasing available for eligible employees
  • 4 weeks annual leave (pro-rata for part-time employees)
  • Employee Assistance Program (EAP) for staff and family members
  • Generous Salary packaging options that reduce your taxable income and increase your take-home pay
How to Apply
  • Click 'Apply for Job' and follow the prompts. As part of your application, you will be asked to:
  • Create a profile in our Calvary People Platform (if you are not an existing user)
  • Attach a current resume.
  • Provide a written response to four (4) selection criteria - see "what you bring for the selection criteria"
  • Cover letters are optional (1-2 pages max.)

Please note: Only the criteria in the application needs to be addressed; however you'll be assessed against the full list of Essential Criteria located within the attached Position Description.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please Note The Following
  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, WWCC checks, and a health evaluation to ensure suitability for the role.
  • You will be required to provide evidence of immunisation as required for your role.
Seniority level
  • Entry level
Employment type
  • Temporary Full-Time
Job function
  • Information Technology
Industries
  • Newspaper Publishing
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