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Receptionist

2 weeks ago

Richmond, Australia North Richmond Community Health Full time

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions._
- Part Time, 30.4 hours per week
- Fixed Term until 30 July 2025
- generous salary packaging options
- strong connection to community and innovation

**About the role**

The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Oral Health Program. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.

**_ Key Responsibilities:_**
- Provide high-quality reception and waiting room services that are positive, courteous, and professional.
- Handle client payments, appointments, interpreter bookings, and inquiries efficiently and accurately within the required systems, including referrals.
- Collate statistical program information required for regular reporting, both internally and externally to NRCH.
- Proactively and professionally carry out program administration duties to support the program, including end-of-day financial reconciliation and other duties as required.

**About you**

You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.

**_ Key Selection Criteria:_**
- **Qualifications**: Secondary/tertiary qualifications or equivalent experience.
- **Experience**: At least 12 months of experience in a similar role within a public or private healthcare setting, with excellent customer service and complaint-handling experience.
- **Skills**: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
- **Attributes**: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous.